Virgin Money and all Virgin Group companies are registered on the public register of data controllers maintained by the Information Commissioner. We work strictly in line with the Data Protection Act 1998, so we are licensed to hold information and must comply with the Act at all times.
This policy is split into eight parts and answers:
If you apply for a Virgin Money product we will collect information from you and tell you how it is held and will be used.
We and others included in the Virgin Group, may use information you provide, or which we collect to:
You may inform us at any time if you do not wish to receive such offers. If you no longer wish to receive such information from us, or other Virgin companies, please email us at firstname.lastname@example.org. Remember that if you say you do not wish to receive any promotional material from us, this will preclude you from receiving any of our special offers or promotions which may be of interest to you.
Virgin Money uses industry standard methods to ensure that all your information provided, and transactions processed, via the site are secure. When it reaches us, we then store it on secure servers so that it can only be read by authorized personnel.
The following tips may help you safeguard your account and personal information:
You have full access to all information stored about you. You can ask us at any time to give you details about what your information is being used for and who else might see it. You may have to pay a small administration fee for this. Also, please ask if you would like us to change or delete any personal information you have previously given us. If we can we will, but sometimes we have to keep your records for legal reasons. If you'd like us to send your information, you can write to our team at the address at the bottom of this policy.
By using the Virgin Money website you agree to us storing cookies on your system.
Cookies are small files placed on your computer's hard drive, or in your browser memory when you visit our website. They help us speed things up for you when you come back. They tell us what parts of the site you visit, what you like and what's most relevant to you. What cookies don't do is store any personal or confidential information about you.
We use site tracking and monitoring to collect information about how our websites and applications are being used, such as the number of page views that occur on the website, the number of visitors and common ways of arriving on or leaving the site and our applications. This in turn helps us identify issues and to improve our services and provide you with a better customer experience.
We also use a third party to provide adverts about our products and services on our behalf across the Internet. The third party may also collect anonymous information about your visits to our website and applications. This is done through the use of technology that tracks the user's cookie ID which is a numerical identifier. The third party does not collect any personally identifiable information, such as names, e-mail addresses, or phone numbers.
Any changes we make to our policy will be put on our website. Please check for updates from time to time, so you’re always fully aware of what information is collected, how it’s used and under what circumstances it may be passed on.
If you have any questions or concerns about our use of your personal information you should write to the Data Protection Officer, Virgin Money, Jubilee House, Gosforth, Newcastle upon Tyne, NE3 4PL.