Virgin Money Privacy Policy
Virgin Money and all Virgin Group companies are registered on the public register of data controllers maintained by the Information Commissioner. We work strictly in line with the Data Protection Act 1998, so we are licensed to hold information and must comply with the Act at all times.
This policy is split into eight parts and answers:
- How do we collect your information?
- How do we use your information?
- How do we maintain your information?
- How do you access the information we hold?
- How do we use cookies?
- How do we use third party websites?
- How do we tell you about future changes to this policy?
- How to contact us?
How do we collect your information?
If you apply for a Virgin Money product we will collect information from you and tell you how it is held and will be used.
How do we use your information?
We and others included in the Virgin Group, may use information you provide, or which we collect to:
- Provide services to you and manage your account
- Satisfy legal obligations placed upon us
- Statistical analysis, system testing and research, with the aim of improving our services
- Offer products and services to you which you may find of interest, if you have not indicated an objection to us doing so (when we initially collected your information)
You may inform us at any time if you do not wish to receive such offers. If you no longer wish to receive such information from us, or other Virgin companies, please email us at info@virginmoney.com. Remember that if you say you do not wish to receive any promotional material from us, this will preclude you from receiving any of our special offers or promotions which may be of interest to you.
Find out more about how your information may be used
How do we maintain your information?
Virgin Money uses industry standard methods to ensure that all your information provided, and transactions processed, via the site are secure. When it reaches us, we then store it on secure servers so that it can only be read by authorized personnel.
The following tips may help you safeguard your account and personal information:
- Always take reasonable steps to keep your account details and other security information secure and never give them to anyone else.
- Take care when storing and disposing of your account information. Take simple steps such as shredding printed material.
- Contact us immediately if you suspect or discover that your details have been lost or stolen.
- If your account has a card and Personal Identification Number (PIN): choose your PIN carefully and never write it down, remember your PIN and destroy notice of your PIN immediately. Keep your card receipts and other account information safe and destroy them carefully.
- Keep your PC secure by using up to date anti-virus and spyware software and a personal firewall.
- Treat e-mails you receive with caution and be wary of e-mails or calls asking you to reveal any security details. Neither the police nor Virgin Money plc will ever contact you to ask you to reveal your on-line banking and password details.
- For helpful information about choosing an appropriate password for your online accounts, please visit our help page.
How do you access your information?
You have full access to all information stored about you. You can ask us at any time to give you details about what your information is being used for and who else might see it. You may have to pay a small administration fee for this. Also, please ask if you would like us to change or delete any personal information you have previously given us. If we can we will, but sometimes we have to keep your records for legal reasons. If you'd like us to send your information, you can write to our team at the address at the bottom of this policy.
How do we use cookies?
By using the Virgin Money website you agree to us storing cookies on your system.
Cookies are small files placed on your computer's hard drive, or in your browser memory when you visit our website. They help us speed things up for you when you come back. They tell us what parts of the site you visit, what you like and what's most relevant to you. What cookies don't do is store any personal or confidential information about you.
If you'd like to find out more about the cookies we use, what we use them for and how to disable cookies, check out our How we use cookies pages. Alternatively, the Interactive Advertising Bureau has produced a guide (see www.allaboutcookies.org) which explains to users how cookies work and can be managed.
We use site tracking and monitoring to collect information about how our websites and applications are being used, such as the number of page views that occur on the website, the number of visitors and common ways of arriving on or leaving the site and our applications. This in turn helps us identify issues and to improve our services and provide you with a better customer experience.
We also use a third party to provide adverts about our products and services on our behalf across the Internet. The third party may also collect anonymous information about your visits to our website and applications. This is done through the use of technology that tracks the user's cookie ID which is a numerical identifier. The third party does not collect any personally identifiable information, such as names, e-mail addresses, or phone numbers.
How do we use third party websites?
Our websites may contain links to sites operated by persons outside Virgin Money plc. This privacy policy does not apply to those websites. We are not responsible for the privacy practices, content, or the products and services provided through those sites. We do not accept any responsibility for any such third party websites, including without limitation for their accuracy, security, the products or services which they offer or for any information which is collected through them. You are responsible for reviewing and abiding by the privacy policies and website terms and conditions of such third party websites.
How do we tell you about future changes to this policy?
Any changes we make to our policy will be put on our website. Please check for updates from time to time, so you’re always fully aware of what information is collected, how it’s used and under what circumstances it may be passed on.
How to contact us?
If you have any questions or concerns about our use of your personal information you should write to the Data Protection Officer, Virgin Money, Jubilee House, Gosforth, Newcastle upon Tyne, NE3 4PL.