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Credit cards: Is it easy to transfer a balance from another card?

Yes, it is straightforward to transfer a balance you can do this online, or by calling us on 0800 389 2875.

Remember though, you will need to do this within the first 60 days for you to receive the introductory balance transfer offer. You can use our balance transfer calculator to find details on our introductory offers, including any fees we charge. Don’t forget – promotional offers start from the date your account is opened, not from when you transfer your balance.

Not what you were looking for? Check out our full credit card questions and answers page.

Current account: What if my debit card is lost or stolen?

If you think your card has been lost or stolen, please call 0345 600 6103* straightaway, or if you are abroad, please call us on +44 191 279 4604. You can use these numbers 24/7 to report lost or stolen cards.

* Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.

Not what you were looking for? Check out our full current account questions and answers page.

Mortgages: What is your buy-to-let (BTL) application criteria?

Our main buy-to-let and consumer buy-to-let criteria is:

  • The maximum loan to value is 75%
  • The minimum income (excluding what you receive from BTL properties) needs to be £25,000 per annum. If your application is in joint names, the combined minimum income will also be £25,000
  • The rental income must cover 145% of the mortgage interest and this will be calculated in one of the following ways:
    • All products, with the exception of five year fixed rate, will be calculated on a notional rate of 5.50%.
    • Five year fixed rate products, will be calculated at the higher of either the Buy-to-Let Variable Rate (currently 4.74%) or the Product Rate.
  • We don't accept BTL applications from first time buyers. For joint applications, at least one applicant must have been an owner occupier for 6 months or more

For more information on all things buy-to-let, check out our useful guide.

Not what you were looking for? Check out our full mortgages questions and answers page.

Mortgages: What is a payment holiday and am I eligible?

If you have a fully flexible or an everyday mortgage with Virgin Money, you may apply for a one-month payment holiday for every nine consecutive full monthly payments you make.

The maximum payment holiday period is three months, which can be applied for once you have made 27 consecutive full monthly payments.

Interest will continue to be charged during a payment holiday. Taking a payment holiday will also increase the outstanding balance upon which future loan interest charges are calculated.

When deciding if we will allow a payment holiday, we will assess your ability to repay the revised total mortgage balance and the associated monthly payments, based on your individual circumstances at the time. This will include an affordability assessment, which may require income verification. All payment holidays are subject to Virgin Money's prior agreement.

Not what you were looking for? Check out our full mortgages questions and answers page.

Savings: Can I open an online account in joint names?

You can only open an ISA in your name however some of our other savings accounts can accommodate joint account holders:

New accounts

When completing the online application, all joint customers must be present. Each customer will be required to register or sign in, and when doing so they should select the ‘joint’ option. View our online accounts.

Accounts already open

If you already have an account with us and would like to add someone else to make it a joint account, the person who wishes to be added should:

  1. Register online with us Link opens in a new window 
  2. Once signed in, send us a message with the Customer ID of the other party and their existing account number.

The person who holds the account should:

  1. Sign in and send us a message with the new person's Customer ID and confirm you would like them to be added to your account.

Once we have received messages from both customers, we will contact you both back to confirm further information, before making the account a joint account. We'll let you know once the change has been made.

Not what you were looking for? Check out our full savings questions and answers page.

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