If you have any questions or there’s anything you’d like to discuss, we’d love to hear from you.

To get in touch by email or phone click contact us. Or you can talk to us via Facebook or Twitter.

Find us on FacebookTwitter

If you want to keep in touch with us via Facebook or Twitter, it’s easy to do.

Find us on Facebook

If you want to visit our Facebook page, simply click on the link below.

Our Facebook page

Find us on Twitter

If you want to talk to us via Twitter, simply contact @VirginMoney.

Here’s some important information about using Twitter and the use of links to external websites.

Tweets (messages sent on Twitter) can be up to 140 characters long. Tweets to and from @VirginMoney are direct communications with Virgin Money employees here in the UK.

  • Never disclose any financial or private/personal information on Twitter.
  • Virgin Money will never ask for account information, passwords or PINs via Twitter.
  • We’re not responsible for the privacy and security policies or practices of Twitter, and you should review Twitter’s policies.
  • We discourage and don’t endorse clicking links posted by other Twitter users – these may pose risks to your computer or take you to inappropriate sites. Read more about links to external websites.

If you tweet us, we’ll send a reply which appears on our profile page. We’ll usually ask you to send us a direct message (DM) with your contact information so we can contact you directly.

We also know people may mention us on Twitter, so if we see tweets about Virgin Money UK products or services, we’ll take a look and see if we can help.

‘Following’ @VirginMoney is also a great way to get relevant, up-to-date news from Virgin Money. Here’s how:

If you’re not a Twitter user, sign up for an account at www.twitter.com

a. Log into your account.
b. Click on the following link: http://twitter.com/VirginMoney.
c. Click the ‘follow’ button and you will see tweets from Virgin Money UK.

That’s it! Why not start following us now?

Examples:

Here are few examples of the kind of tweets we may get and how we’d reply.

Your tweet:
@VirginMoney Can you tell me the current rates on your credit card?
 
Our tweet:
@CustomerName New customers can visit http://tinyurl.com/36fjb5w for a product summary – check out full T&Cs if you decide to apply.
 
Your tweet:
@VirginMoney How can I avoid late charges on my credit card?
 
Our tweet:
@CustomerName Please send payment 5 working days before due date. Check your payments securely online at http://tinyurl.com/q856cj.
 

Important information

Here’s some important information about using Twitter and the use of links to external websites.