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Whether you're dealing with money worries or something else that's making it harder to bank with us, we're here to help.
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Chat to our digital care team through Facebook Messenger or X.
- Never disclose any financial or private/personal information on social media.
- Virgin Money will never ask for account information, passwords or PINs via social media.
- We're not responsible for the privacy and security policies or practices of the various social networks, and you should review their policies.
- If you tweet us, we'll send a reply which will appear publicly on our profile page. If we can’t answer your question there and then we’ll usually ask you to send us a direct message (DM) or an email with your contact information so we can contact you directly or investigate your question.
- Our social media accounts are verified and show the appropriate ‘verified’ mark. Please check for this and ensure you’re only contacting a genuine Virgin Money account.
