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What does this mean for me?


We want to reassure you that it's 'business as usual' as far as Virgin Money Giving is concerned. We'll be working with you in exactly the same way as we always have done, and you'll be dealing with exactly the same team of people.

Clydesdale have always shared similar customer focused values as Virgin Money and have a long and proud history of supporting local communities and good causes, and we're very excited about the opportunities ahead.

For more information, please read the Frequently Asked Questions below. If after reading everything you have any questions or would like anything explaining, then please get in touch.


FAQs


Here are some things you may find useful as a Charity using Virgin Money Giving

On 21 October 2019, the business of Virgin Money transferred to Clydesdale. As you know, your charity terms were with Virgin Money, which was a separate bank from Clydesdale, but your terms have now transferred to Clydesdale.

Clydesdale is part of the Virgin Money group. Clydesdale trades as “Clydesdale Bank”, “Yorkshire Bank”, “B” and now “Virgin Money”. Based in Glasgow, they have over 175 years of history and offer a full range of banking products and services. These include mortgages, current accounts, personal loans, credit cards and business bank lending.

Now that the transfer has happened, Clydesdale has approximately 6.4 million customers across personal and business banking.

No. The Virgin Money Giving name and brand hasn't been changed as part of the transfer. You'll still see the Virgin Money Giving name and logo in all of our communications with you.

This transfer of Virgin Money's business to Clydesdale is part of our three year phased integration programme which began when both banks joined the same group in October 2018. There are still other exciting steps to come, for example re-branding some Clydesdale products to the Virgin Money brand. If there are changes that impact you, we'll always give you plenty of notice, explain what it means for you and make it as seamless as possible.

The UK banking transfer scheme we undertook was governed by Part VII of the Financial Services and Markets Act 2000. Under this act, the transfer required approval by the Court.

A hearing took place in the Court of Session in Edinburgh on 26 September 2019 at which the Court approved the transfer of the business of Virgin Money to Clydesdale. The transfer then happened on 21 October 2019.

Of course. You can view a copy of the scheme document, together with a summary of the scheme on the documents page. If you'd rather be sent a free copy of the scheme document or summary, no problem – please just let us know.

You can call our dedicated contact centre on 0800 917 5722* or +44 (0)191 279 3465** if calling from outside the UK. We're here from 9am to 7pm, Monday to Friday and 9am to 3pm on Saturday. Or you can write to us at the FSMA Contact Centre, Virgin Money, Jubilee House, Gosforth, Newcastle Upon Tyne NE3 4PL.

The Court of Session approved the transfer on 26 September 2019, and the transfer happened on 21 October 2019.

No. All your account details and website content have stayed the same.

No. There are no changes to your payments. They still show as coming from Virgin Money Giving.

Key dates and documents relating to the transfer

View copies of the legal documents detailing the terms of the transfer (the scheme), a summary of that scheme and some key dates.

View key dates and documents

Want to contact us?

Our dedicated contact centre team are here to help

0800 917 5722* or +44 (0)191 279 3465** if calling from outside the UK.

We're here 9am - 7pm Monday to Friday, and 9am - 3pm on Saturday. We may monitor calls for training and quality purposes, and to make sure we comply with regulations.

You can also email us at virginmerging@virginmoney.com or write to us at FSMA Contact Centre, Virgin Money, Jubilee House, Gosforth, Newcastle upon Tyne NE3 4PL.

Stay safe and secure

It's important to keep an eye out for fraud and scams, especially during times of change. To keep yourself safe, please follow these five rules:

  1. Never disclose security details, such as your PIN or full banking password.
  2. Don't assume an email, text or phone call is authentic.
  3. Don't be rushed - a genuine organisation won't mind waiting.
  4. Listen to your instincts - you know if something doesn't feel right.
  5. Stay in control - don't panic and make a decision you'll regret.

If you'd like to know more, visit our Staying safe online pages.

Take five to stop fraud

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