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What does this mean for me?


We want to reassure you that it's 'business as usual' as far as Virgin Money Giving is concerned. We'll be working with you in exactly the same way as we always have done, and you'll be dealing with exactly the same team of people.

Virgin Money and Clydesdale have always shared similar customer focused values, and both businesses have a long and proud history of supporting our local communities and good causes, and we're very excited about the opportunities this combination brings.

We hope the Frequently Asked Questions below will reassure you that the transfer is pretty straightforward, but if after reading everything you have any questions or would like anything explaining, then please get in touch.


FAQs


Here are some things you may find useful as a Charity using Virgin Money Giving

In October 2018, Virgin Money joined forces with Clydesdale. As you know, your charity terms are with Virgin Money, which is currently a separate bank from Clydesdale. So we can bring the businesses together as one bank, we're transferring your Virgin Money terms to Clydesdale.

Clydesdale and Virgin Money are part of the same CYBG group. Clydesdale trades as “Clydesdale Bank”, “Yorkshire Bank” and “B”. Based in Glasgow, they have over 175 years of history and offer a full range of banking products and services. These include mortgages, current accounts, personal loans, credit cards and business bank lending. CYBG now owns Virgin Money.

Clydesdale has approximately 2.8 million customers across personal and business banking.

No. The Virgin Money Giving name and brand won't be changing as part of the transfer. You'll still see the Virgin Money Giving name and logo in all of our communications with you.

This transfer of Virgin Money's business to Clydesdale is part of our three year phased integration programme which began when both banks joined the same group in October 2018. There are still other exciting steps to come, for example re-branding some Clydesdale products to the Virgin Money brand. If there are changes that impact you, we'll always give you plenty of notice, explain what it means for you and make it as seamless as possible.

The UK banking transfer scheme we are proposing to undertake is governed by Part VII of the Financial Services and Markets Act 2000. Under this act, the transfer needs to be approved by the Court.

A hearing is due to take place in the Court of Session in Edinburgh on 26 September 2019, although this date may change. If it does, we'll update the Key Dates page

Of course. You can view a copy of the scheme document, together with a summary of the scheme on the documents page. If you'd rather be sent a free copy of the scheme document or summary, no problem – please just let us know.

You can call our dedicated contact centre on 0800 917 5722* or +44 (0)191 279 3465** if calling from outside the UK. We're here from 9am to 7pm, Monday to Friday and 9am to 3pm on Saturday. Or you can write to us at the FSMA Contact Centre, Virgin Money, Jubilee House, Gosforth, Newcastle Upon Tyne NE3 4PL.

If approved by the Court, we expect the transfer from Virgin Money to Clydesdale to happen on 21 October 2019. If this date changes, we'll update the Key Dates page.

Yes. If you think the proposed transfer will impact you in a negative way, you can object prior to or at the court hearing. The court hearing is due to take place in the Court of Session in Edinburgh on 26 September 2019.

Here are the different ways you can object:
  1. Lodge formal written objections ('Answers') directly with the Court of Session at Parliament House, Parliament Square, Edinburgh EH1 1RQ. Answers should be lodged by 16 August 2019. If you wish to lodge Answers, you may want to seek independent legal advice. You'll also need to pay a court fee of £313.
  2. Send informal written objections directly to the Court of Session at Parliament House, Parliament Square, Edinburgh EH1 1RQ. There is no fee for sending in your informal written objections directly to the Court.

    Or if it's easier, you can email us at virginmerging@virginmoney.com, or write to us at FSMA Contact Centre, Virgin Money, Jubilee House, Gosforth, Newcastle upon Tyne NE3 4PL with a copy and we'll submit your informal written objections for you. Please do this as soon as possible, but ideally before 13 September 2019. There is no fee for sending in your informal written objections.
  3. Go to the hearing in person. There is no fee for attending the hearing.

If you plan to send informal written objections to the Court, or attend the hearing in person, it would help us if you could let us know as soon as possible, ideally before 13 September 2019. You can email us at virginmerging@virginmoney.com, or write to us at FSMA Contact Centre, Virgin Money, Jubilee House, Gosforth, Newcastle upon Tyne NE3 4PL.

If you object in writing or by email, make sure you include the reasons why you think the transfer will have a negative impact on you.

You won't be able to object after the court hearing on 26 September 2019.

No. All your account details and website content will stay the same.

No. There won't be any changes to your payments. They'll still show as coming from Virgin Money Giving.

Key dates and documents relating to the transfer

View copies of the draft legal documents detailing the terms of the transfer (the scheme), a summary of that scheme and some key dates.

View key dates and documents

Want to contact us?

Our dedicated contact centre team are here to help

0800 917 5722* or +44 (0)191 279 3465** if calling from outside the UK.

We're here 9am - 7pm Monday to Friday, and 9am - 3pm on Saturday. We may monitor calls for training and quality purposes, and to make sure we comply with regulations.

You can also email us at virginmerging@virginmoney.com or write to us at FSMA Contact Centre, Virgin Money, Jubilee House, Gosforth, Newcastle upon Tyne NE3 4PL.

Stay safe and secure

It's important to keep an eye out for fraud and scams, especially during times of change. To keep yourself safe, please follow these five rules:

  1. Never disclose security details, such as your PIN or full banking password.
  2. Don't assume an email, text or phone call is authentic.
  3. Don't be rushed - a genuine organisation won't mind waiting.
  4. Listen to your instincts - you know if something doesn't feel right.
  5. Stay in control - don't panic and make a decision you'll regret.

If you'd like to know more, visit our Staying safe online pages.

Take five to stop fraud

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