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What does this mean for me?


One or more contractual arrangements you have with Virgin Money has been transferred to Clydesdale as of the 21 October 2019.

You do not need to take any action and no new documentation will be required.

If you have any questions about the transfer, including details of your contracts with Virgin Money (now a trading name of Clydesdale) please do not hesitate to contact us at DebtIR@CYBG.com.


FAQs


Here are some things you may find useful about the transfer

Virgin Money was a separate bank to Clydesdale, and had its own banking permissions. So that we have one set of permissions we've transferred the business of Virgin Money to Clydesdale to bring the two banks together, and as part of that your agreement has also transferred to Clydesdale.

The newly-combined bank will make the most of the different strengths of Virgin Money and Clydesdale. Our suppliers will benefit from Clydesdale's innovative technology and the customer-focused culture that both businesses have been built on.

Clydesdale is part of the Virgin Money group. Clydesdale trades as “Clydesdale Bank”, “Yorkshire Bank”, “B” and now “Virgin Money”. Based in Glasgow, they have over 175 years of history and offer a full range of banking products and services. These include mortgages, current accounts, personal loans, credit cards and business bank lending.

Now that the transfer has happened, Clydesdale has approximately 6.4 million customers across personal and business banking.

This transfer of Virgin Money's business to Clydesdale is part of our three year phased integration programme which began when both banks joined the same group in October 2018. There are other steps to come, for example re-branding some Clydesdale products to the Virgin Money brand. If there are changes that impact you we'll always give you plenty of notice, explain what it means for you and make it as seamless as possible.

The UK banking transfer scheme we undertook was governed by Part VII of the Financial Services and Markets Act 2000. Under this act, the transfer required approval by the Court.

A hearing took place in the Court of Session in Edinburgh on 26 September 2019 at which the Court approved the transfer of the business of Virgin Money to Clydesdale. The transfer then happened on 21 October 2019.

Of course. You can get a copy of the scheme document, together with a summary of the scheme on the documents page. If you'd rather be sent a free copy of the scheme document or summary, no problem – please just let us know.

You can contact the Treasury Team by email on DebtIR@CYBG.com

The Court of Session approved the transfer on 26 September 2019, and the transfer happened on 21 October 2019.

Key dates and documents relating to the transfer

View copies of the legal documents detailing the terms of the transfer (the scheme), a summary of that scheme and some key dates.

View key dates and documents

Want to contact us?

Our Treasury Team are here to help

You can email us at DebtIR@CYBG.com

Stay safe and secure

It's important to keep an eye out for fraud and scams, especially during times of change. To keep yourself safe, please follow these five rules:

  1. Never disclose security details, such as your PIN or full banking password.
  2. Don't assume an email, text or phone call is authentic.
  3. Don't be rushed - a genuine organisation won't mind waiting.
  4. Listen to your instincts - you know if something doesn't feel right.
  5. Stay in control - don't panic and make a decision you'll regret.

If you'd like to know more, visit our Staying safe online pages.

Take five to stop fraud

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