How quickly will I get my money?
With 'Click & Collect' and home delivery you can order your money up to 30 days in advance. If you order before 2pm Monday to Thursday your order will be delivered on the following day. See below for other variations.
| Time of order confirmation* | Order delivered* |
|---|---|
| Before 2pm Monday to Thursday | Next working day |
| After 2pm Monday to Wednesday | Second working day |
| After 2pm Thursday and before 2pm Friday | Saturday** or Monday |
| After 2pm Friday or anytime Saturday or Sunday | Tuesday |
*If you order before 2pm we'll usually deliver the next working day. If you order on a bank holiday (or delivery would be over a bank holiday weekend) please allow an extra day to receive your money.
**If you order between 2pm Thursday and 2pm Friday, Royal Mail may try to deliver your money on Saturday. This is not guaranteed.
Your travel money will be sent by Royal Mail Special Delivery and a signature will be required.
Royal Mail Special Delivery serves 99% of UK homes. For further details visit royalmail.com.
Will my delivery be secure in the post?
Yes. Your order will be sent using secure Royal Mail Special Delivery which prides itself on a “consistently excellent quality of service”. We will only ever deliver to your debit/credit card billing address and you will be required to sign upon delivery.
What do I need to bring with me if I 'Click & Collect'?
We've made 'Click & Collect' as easy as possible. All you need to bring to your local Virgin Money Store is:
- The credit or debit card you used to order.
- A valid passport, a UK photocard driving license or EU ID card.
- Your order number.
Can I bring back any currency I don’t use?
Absolutely. Travelex will be more than happy to buy back any unused currency at one of their bureaus.
Are there any fees when buying travel money from Virgin Money?
If you choose to collect from a Virgin Money Store or order over £500 to be delivered to your home, then no fees apply. If your home delivery order is between £150 and £499.99, there's a delivery charge of £4.95.
You will not be charged a card processing fee by us if you choose to pay by debit or credit card. However, your card issuer may apply additional charges and we recommend that you check this with them before you buy your travel money.
