Booked with Thomas Cook? Uncertain about what might be covered under your travel insurance policy? The below information is designed to help you understand what may be covered and anything you’ll need to do to make a claim.
Check the Civil Aviation Authority’s website Link opens in a new window as they may be able to offer you help.
If you’re still in the UK and you haven’t travelled yet, the following rules apply:
If you would like to talk to us, just give us a call on +44 (0)330 400 1250.
Whether you’re due to travel soon or you’re abroad already, bookings not protected by ATOL may be covered by the Scheduled airline failure section of cover.
This cover only becomes applicable where you can’t get a refund of replacement flight from the airline and where you can’t claim a refund from your credit card provider.
Our policy covers two different scenarios:
In both situations, cover only applies if your flight was booked as a scheduled flight, and not as part of a package holiday. You’ll need to provide proof that you can’t get a refund and were not offered a replacement flight.
Thomas Cook are a tour operator and your booking should have included ATOL protection. You should have received a certificate as part of your booking paperwork. ATOL bookings are protected. The scheme will enable you to complete your holiday if already travelling or offer a full refund if you’re due to travel in the future. For more details on ATOL protection, please see https://www.caa.co.uk/ATOL-protection/Consumers/About-ATOL/ Link opens in a new window
Because the ATOL scheme fully protects your booking, our policy does not provide any cover for costs associated with completing your holiday or refunding your holiday costs.
Where you hold a level of cover that includes delayed departure cover; we will consider any claims for delayed departure. This means that we will pay a fixed sum for each complete 12-hour period of delay.
Providing your accommodation was booked:
Then subject to the terms and conditions within your policy document, an Accommodation only claim may be made to us under the ‘Supplier Insolvency’ portion of your cover. Please note that this cover is not included as standard within our Red and Economy Travel Insurance products.