What to do if I am concerned about the coronavirus?
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What to do if I am affected by Flybe entering administration?
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.How do adverse weather conditions affect my cover?
You are covered for delayed departure or abandoning your trip as a result of adverse weather conditions. However, if you were already aware of these adverse weather conditions before buying your policy we won’t cover you for this.
If the adverse weather is caused by a natural disaster, you are covered for delayed departure, abandoning your trip, missed departure and accommodation cover as long as you have selected and have paid the appropriate extra premium for our Travel disruption option.
Remember to ask your flight provider, tour operator or accommodation provider if they can offer you a full refund before making a claim.
If your flight is delayed or cancelled, you may be entitled to compensation from your airline under the European Union travel directive. This could include meals or refreshments while you wait, hotel accommodation, re-routing of flights or flight refunds.
If you are stranded abroad because of adverse weather conditions, please ask your airline provider or tour operator if they can help before making a claim.
If your Virgin Money Travel Insurance is due to expire while you’re delayed, please call us as soon as possible on +44 (0) 207 748 0656 and we’ll extend your policy to make sure you’re covered for the whole of the delay.
Am I covered if I travel during a strike or industrial action?
If you took out cover before the date that a planned strike or industrial action was publicly announced, we will cover you as follows:
Delayed departure – if you are delayed for 12 hours or more, and continue your journey, you can claim for the delay.
Abandonment – if you are delayed for more than 24 hours, you can claim for your unused travel and accommodation expenses.
If you were already aware of the strike or industrial action before buying your policy, we won’t cover you for this.
Remember to ask your flight provider, tour operator or accommodation provider if they can offer you a full refund before making a claim.
If your flight is delayed or cancelled, you may be entitled to compensation from your airline under the European Union travel directive. This could include meals or refreshments while you wait, hotel accommodation, re-routing of flights or flight refunds.
If you leave the airport and then miss your rescheduled flight, we won't cover you for the cost of the unused flight.
If your Virgin Money Travel Insurance is due to expire while you’re delayed, please call us as soon as possible on +44 (0) 207 748 0656 and we'll extend your policy to make sure you're covered for the whole of the delay.
Am I covered for pre-existing medical conditions?
We cover many pre-existing medical conditions – you’ll need to declare these when you apply for your policy online or by calling 0330 400 1250.
If we don't cover your pre-existing medical condition, we will only exclude any claims relating to that condition. The rest of your travel insurance cover will not be affected.
How do I renew my annual multi-trip policy?
To make sure you have continuous cover under your policy, we will aim to automatically renew your policy when it runs out, unless you tell them not to.
Each year we will write to you 21 days before the renewal date of your policy, and tell you about any changes to the premium or the policy terms and conditions.
If you do not want to auto-renew your policy, just call us on 0800 508 8203. Otherwise we will collect the renewal premiums from your credit or debit card.
In some cases, we may not be able to automatically renew your policy. We will let you know at renewal if this is the case.
If you have a pre-existing medical condition your policy will not automatically renew and we will write to you 21 days before the renewal date of your policy with more information on how to renew.
Are mobile phones covered on my Travel Insurance?
Cover for mobile phone and mobile phone accessories is not a standard feature of the policy. However, we can cover these at an additional cost if you choose our Gadgets and valuables cover when you get a quote.