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How to claim

If you need to make a claim, don’t worry – we’ll deal with it quickly. There are just three steps:

  1. Download a claim form.
  2. Complete the claim form and send it back to us with any relevant documents. You can send this by post or e-mail to
  3. We’ll then process your claim.

If you’d rather speak to someone about your claim, you can call us on +44 (0) 330 400 1265.
We’re here from 9am to 5pm, Monday to Friday.

In an emergency, call us on +44 (0) 207 748 8908
You can contact us 24 hours a day, 7 days a week.

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