At Virgin Money, we’ve made no secret of our ambition to make banking better. From our award-winning products and services, to Virgin Money Lounges and our fundraising website, Virgin Money Giving – we’ve always strived to be a different kind of bank.
Now we’re joining forces with Clydesdale and Yorkshire Bank to make things even better. Together, we’ll create the 6th biggest bank in the UK with around 6 million customers – ready to give the bigger banks a run for their money.
Great news for customers
Our customers always come first. By joining forces, we’re better placed than ever to help local communities and businesses by offering superior products and services, and ultimately a better banking experience than ever before.
We'll take the time to get it right and nothing will happen overnight. So for now just sit back, relax and look forward to the exciting possibilities coming your way.
You don’t need to do anything
Right now, there’s nothing you need to do. There’ll be no new account numbers. No new pins. No new phone numbers. You don’t need to call anyone or change any account details. All these things will stay the same. When things do change we'll contact you in plenty of time to let you know what's happening.
If you have savings with Clydesdale Bank, Yorkshire Bank or B, and Virgin Money then your Financial Services Compensation Scheme protection level isn’t affected at all by the two businesses coming together. If this changes, we’ll write to let you know.
Protect yourself from fraud
If anyone contacts you claiming to be us and asking for passwords or pins, or to move money between accounts, it might be fraud. We will never ask you for these things. Don't give out your details or make payments unless you know who you’re dealing with. You should also avoid clicking on links within unexpected emails or texts. If you’re ever in any doubt, just give us a call.
A few things to remember to stay safe:
- Don’t assume a text, phone call or email from someone claiming to be your bank is genuine. If you’re not sure, call us!
- Never tell anyone your security details (pin or password) – a real bank will never ask for this.
- Don’t give out your account details or make payments unless you’re sure of who you’re dealing with.
- Don’t panic, and don’t let yourself be pressured into action.
If you want to ask us something, just pop into your local Store, send us a secure email through our Online Service, or call us on 0345 607 6413.*
Thanks for being a Virgin Money customer. We’re excited about our future and hope you are too.
*Lines are open 8am to 8pm business days, 8am to 4pm Saturday and 10am to 3pm Sunday. Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. Calls may be monitored and recorded. Virgin Money plc - Registered in England and Wales (Company No. 6952311). Registered Office - Jubilee House, Gosforth, Newcastle upon Tyne NE3 4PL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.