When you register for Online Service, you will be asked to set up security information.
You should never tell anyone your security details or allow anyone else to access your Online Service account. We will never ask you for your security information by email or ask for your full password or passcode.
If you suspect someone else knows or has access to your security information, you must let us know immediately.
Virgin Money Online Service and Text Banking are intended as 24/7 services. From time to time, we may need to carry out essential maintenance which will result in the site being taken offline or limited services being available.
We will aim to keep these service disruptions to a minimum.