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Security Alert update

Criminals are targeting customers of all banks, trying to get them to download software that allows the criminal to take control of the customer's computer.

These criminals are cold-calling customers and pretending to be from various organisations (internet service providers, computer companies, banks, software firms and the police). When they call, they claim there is a problem with your computer or internet service (for example, something causing it to run slowly).

To avoid falling victim to this scam, all customers should:

  • Be wary of unsolicited phone calls.
  • Avoid letting someone you don't know or trust have access to your computer, especially remotely.
  • Never log on to Online Service (internet banking) while someone else has access to your computer.
  • Never disclose your 4-digit card PIN or your internet banking password, even by tapping them into the phone keypad.

If you think you may have been a victim of fraud, or you’ve received a call of this nature, please get in touch with us straightaway on 0345 850 2330.

Call charges and information

NumberCost
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.