In this section

You'll need to activate your new credit card before you can use it in shops and online. The easiest way to activate your card is to do it as part of setting up our Credit Card App.


Activating your card in the App

You'll need...

  • Your new Virgin Money Credit Card

  1. Download the app from the App Store for iOS, or Google Play for Android (search ‘Virgin Money Credit Card’).

    Download on the App StoreGet it on Google Play

  2. Setting the App up takes just a few minutes - you need to enter your account details, set up security (you can use Touch ID, Face ID or Android Fingerprint Log-In), and activate the App (we'll send you an activation code by text). And that's it.
  3. Once you've set the App up, you'll be asked if you want to activate your card. Simply tap on 'Activate card'. That's it, your card's ready to use in shops and online.

You’ll need to make a transaction using your PIN before using contactless. You can see your PIN in Online Servicelink opens in new tab/window .


Not using the App?

If you don't want to use the App, no problem - you can activate your card when you register for Online Service. If you're already set up with Online Service, then you can activate your card the next time you sign in.

If you're new to Online Service

As you progress through the registration process you will be asked if you want to register your new card.

 

You'll need...

  • Your new Virgin Money Credit Card
  • Your registration code (we've emailed this to you - please add us to your address book so future messages about your account get through)
Register for Online Service 

If you've already registered for Online Service

To activate your credit card online you need to sign in to Online Service.

You will be directed to the page shown below which shows transactions you have made with your card. On the right hand side of your screen you will find the 'Activate your card' link directly underneath your account summary. Just click the link and you will be taken through the card activation process.

 

If you do not see the ‘Activate your card’ link then your card does not require to be activated on this occasion and you can start using it straight away.

You’ll need to make a transaction using your PIN before using contactless. You can see your PIN in Online Servicelink opens in new tab/window .

Call charges and information

NumberCost
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.

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