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Information about interest on fees and charges

In line with your Terms we will now be charging interest on:

  • Balance Transfer fees (after any associated promotional period ends)
  • Money Transfer fees (after any associated promotional period ends)
  • Non-Sterling transaction fees (after any associated promotional period ends)
  • New default charges

This applies to any new Balance Transfer fees, Money Transfer fees, Non-Sterling transaction fees and default charges reaching your account after 28 October 2016.

After this date:

Any current fee balances which are at a promotional rate, will incur interest, but only when the promotional period ends.

We will not charge interest on any previous fee or charge balances you have since paid off, nor any fees on your account associated with a promotional rate which has already ended and any existing default charges.

For details of your monthly interest rates please refer to your monthly statement.

When will you start charging interest?

Where applicable, you will start to see interest being applied to your Virgin Money Credit Card statement from your November statement.

Will I be charged interest on fees or charge balances which I have paid off previously, or pay off before 28 October 2016?

We will not charge interest on any fees or charges you have had and since paid off.

What is a Balance Transfer?

A Balance Transfer allows you to move part or all of the balance of another credit card or store card to your Virgin Money Credit Card. You are usually charged a fee for this service and this will now incur interest once any promotional period ends.

What is a Money Transfer?

A Money Transfer is a feature of the Virgin Money Credit Card. It allows you to transfer money straight into your bank or building society account. You are usually charged a fee for this service and this will now incur interest once any promotional period ends.

What is a Non-Sterling transaction fee?

Using your Virgin Money Credit Card abroad, such as purchasing in a shop, or withdrawing cash will create a Non-Sterling transaction fee. This is a fee for converting the money into Pounds Sterling. This fee will now incur interest where there is no associated promotional period or once any promotional period ends.

What is a default charge?

If you pay less than the minimum repayment amount shown on your Virgin Money Credit Card statement by the payment due date, default charges may be added to your account. Default charges can also be applied to your account if you have gone over your credit limit, or a payment you make to your account is returned unpaid. Any default charges which reach your account after 28 October 2016 will incur interest.

If we apply a default charge, we will send you a notice confirming this. Interest will then be charged on it at the Annual Interest rate for Card Purchases from the 29th day after you have been provided with the notice, until the default charge is paid in full.

What if I'm having financial difficulties?

If you have any questions, or would like some information about managing your money, call our specialist team on 0800 028 0662.*

If you feel you need independent financial advice you can speak to one of the following agencies, free of charge:

National Debtline
0808 808 4000
www.nationaldebtline.co.ukLink opens in a new window

StepChange Debt Charity
0800 138 1111
www.stepchange.orgLink opens in a new window

Citizens Advice Bureau
Call Local Office
www.citizensadvice.org.ukLink opens in a new window

Payplan
0800 280 2816
www.payplan.co.ukLink opens in a new window

Money Advice Service
0300 500 5000
www.moneyadviceservice.org.ukLink opens in a new window

*We are here from 8am to 9pm Monday to Friday, and 8am to 1pm on Saturdays.