In this section

How to set up a Direct Debit

Follow these instructions to set up a regular monthly Direct Debit:

Please note the screenshots in our guides show how Online Service will look on your PC or laptop. It will look different if you are using a mobile but the steps involved are all exactly the same.

  1. Sign in to Online Service and select 'Payments'.
  2. Then select 'Manage Direct Debit'.
  3. If you haven’t set up any Direct Debits on this account before, you’ll need to select 'Start'.
  4. Complete the Direct Debit Guarantee form, entering the name of the bank account holder(s), bank/building society account number, and sort code. Then tell us whether you want to pay the minimum payment, a fixed amount, or the total statement balance due each month. Check the box to confirm you've read and agree to the terms and conditions and choose 'Submit'.
  5. Check the information is correct on the confirmation page and choose ‘Submit’.

More how to guides

To help make things a little easier we’ve created some ‘How to guides’ which tell you what you need to know to get your card up and running.