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How to make a one-off debit card payment

To make a one-off payment using your debit card please follow the instructions below:

Please note the screenshots in our guides show how Online Service will look on your PC or laptop. It will look different if you are using a mobile but the steps involved are all exactly the same.

  1. Sign in to Online Service and select 'Payments'.
  2. Select 'Pay by Debit Card'.
  3. To make a debit card payment, select 'Add a new debit card'.
  4. Add your debit card to your account by giving your card a name so you can identify it. Enter your 16-digit Bank/Building Society account and select ‘Submit'.
  5. Confirm how much you would like to pay either minimum, last balance statement or other amount.
  6. Check the information is correct on the confirmation page and select ‘Submit’.
  7. On the next screen tell us how much you want to pay and select 'Make payment' and follow the instructions until the payment is confirmed.
  8. Once you’ve made your first payment in Online Service by debit card you can also make further payments by SMS.

More how to guides

To help make things a little easier we’ve created some ‘How to guides’ which tell you what you need to know to get your card up and running.