In this section

How to make a balance transfer

Making a balance transfer is easy to do, just follow these instructions:

Please note the screenshots in our guides show how Online Service will look on your PC or laptop. It will look different if you are using a mobile but the steps involved are all exactly the same.

  1. Sign in to Online Service.
  2. Available offers will be displayed on the right hand side of the screen with your account summary information. Choose the balance transfer offer link.
    If there are no offers shown on your account summary page, choose 'Services' from the main menu, then choose 'Make a balance transfer'.
  3. Choose the appropriate balance transfer offer, then enter the card number you would like to transfer a balance from and the amount you would like to transfer and choose 'Continue'. Please recheck the details you have entered to ensure they are correct.
  4. Check the information is correct, read and agree to the important information before submitting – please confirm your agreement at the bottom of the scroll box. Once confirmed choose 'Submit'.

  5. For your security, we’ll instantly send an access code to the mobile phone you have registered with us. Check your text messages, and enter the code on screen where shown – you have five minutes to enter the code after it's sent.
  6. That's it. We’ll send you an email to let you know that your balance transfer request is being processed.

More how to guides

To help make things a little easier we’ve created some ‘How to guides’ which tell you what you need to know to get your card up and running.