Virgin Money is committed to reuniting customers with their lost or forgotten accounts.
We participate in the unclaimed assets scheme established under the Dormant Bank and Building Society Accounts Act 2008. The purpose of the scheme is to enable money in dormant accounts (i.e. balances in accounts that have been inactive or dormant for 15 years or more) to be distributed for the benefit of the community while protecting the rights of customers to reclaim their money.
Under the scheme, we may transfer balances of dormant accounts to Reclaim Fund Ltd (RFL). RFL is a not-for-profit reclaim fund which is authorised and regulated by the Financial Conduct Authority.
If we transfer the balance of your account to RFL, you will have against RFL whatever right to payment of your balance you would have had against us if the transfer had never happened. However, we will remain responsible for managing all aspects of the customer relationship with you and for handling all repayment claims (which we will do on behalf of RFL). Therefore, you should continue to contact us in the usual way if you have any queries or complaints in relation to your account or balance.
Both Virgin Money and RFL participate in the Financial Services Compensation Scheme (FSCS). The transfer by us to RFL of your balance will not adversely affect any entitlement you have to compensation from the FSCS.
If you believe you have any Virgin Money accounts that you may have lost touch with you can contact us directly and we can check your details and reactivate any dormant accounts.
Alternatively, there is a free website service, which helps you trace your lost/forgotten accounts. This has been brought together by the UK Finance, the Building Societies Association (BSA) and the National Savings and Investments (NS&I). To complete an electronic account tracing form or to download a dormant account tracing form please visit the website www.mylostaccount.org.ukLink opens in a new window.
The form can be sent directly to the UK Finance, BSA or NS&I or to Virgin Money at:
Newcastle upon Tyne
Our telephone contact details are:
0345 600 7301*
Lines are open:
Monday to Friday 8.00am – 8.00pm
Saturday 8.00am – 4.00pm
Sunday 10.00am – 3.00pm