Help and advice for customers experiencing financial difficulties.
We will consider cases of financial difficulty sympathetically and positively.
If you have any concerns about your own situation please let us know as soon as possible by contacting our Current Account helpline on 0345 600 6103*.
If we become aware of problems, we'll let you know in writing or we may try to contact you by phone.
This list gives a few examples of what may concern us, particularly if you do not explain what is happening:
We'll do all that we can to help you overcome any difficulties. We'll develop a plan with you for dealing with your financial difficulties and we'll then confirm in writing what we have agreed.
If you are in difficulties we strongly recommend that you seek independent, free, debt advice. There are many organisations that can help. The details below may help you find the advice you need:
National Debtline Link opens in a new window
The helpline that provides free confidential and independent advice on how to deal with debt problems.
Tel – 0808 808 4000
(Monday-Friday 9am to 8pm; Saturday 9.30am to 1pm + 24-hour voicemail – to request an information pack or fact sheet.)
The StepChange Debt Charity Link opens in a new window
The StepChange Debt Charity is a registered charity offering free, confidential advice and support to anyone who is worried about debt.
Tel – 0800 138 1111
(Monday-Friday 8am to 8pm & Saturday 8am to 4pm)
Advice UK Link opens in a new window
AdviceUK is the largest UK network of advice-providing organisations. Find your nearest advice centre on their website.
Money Advice Scotland Link opens in a new window
Find your nearest advice centre in Scotland on their website.
Citizens Advice Bureaux
The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Find your local CAB online:
Payplan Link opens in a new window
Debt management and free confidential debt advice on resolving debt problems.
Tel – 0800 280 2816
(Monday-Friday 8am to 8pm; Saturday 9am to 3pm)