In this section

Existing customers

If you took out Virgin Money Home Insurance from 12 October 2015 and you've already registered with Online Service, you can sign in below to view, print and request duplicate copies of your policy documents.

We are sorry but you can no longer make changes to your policy online. If you want to make a change to your policy, please call us on 0330 303 1132.


Sign in to Online Service Link opens in a new window

 

Forgotten your password or username? Link opens in a new window 

Register for Online Service Link opens in a new window 

Make a claim

To make a claim please call 0330 303 1124 to get things started. Lines are open 24 hours a day, 7 days a week.

Call charges and information

NumberCost
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.

 

Renewing your policy

As we are not able to offer new home insurance policies at the moment your policy will not automatically renew – even if you pay by monthly instalments.

We will write to you in advance of the expiry of your policy with further information.

If you would like to talk to us, just give us a call.

0330 303 1132

We're here from 8.30am to 6pm Monday to Friday.

Calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in any inclusive minutes and call plans you may have. Calls may be monitored and recorded.

Virgin Money Home Insurance is provided by Ageas Insurance Limited.

Call charges and information

NumberCost
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.

Virgin Money Home Insurance is promoted by Virgin Money Personal Financial Service Ltd, arranged and administered by Ageas Retail Limited and underwritten by Ageas Insurance Limited.

Virgin Money Personal Financial Service Ltd and Ageas Retail Limited are authorised and regulated by the Financial Conduct Authority.

Virgin Money Personal Financial Service Ltd (Co.Reg.No. 3072766) is registered in England and Wales. Reg. office: Jubilee House, Gosforth, Newcastle upon Tyne NE3 4PL.

Ageas Retail Limited (Co.Reg.No. 1324965) and Ageas Insurance Limited (Co.Reg.No. 354568) are both registered in England and Wales. Reg. office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire SO53 3YA.

Extras like Home Emergency and Legal Protection are provided by one of a number of providers, See our Terms of Business Agreement for details.