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Our guide to a happy Lounge

  1. We'll do our very best to accommodate members and their guests. However, if the Lounge gets busy, we might need to limit numbers and duration of stay.
  2. Enjoy the refreshments we provide, but please don’t take them out of the Lounge. You’re welcome to bring in food for your baby, but no other refreshments should be brought in from outside.
  3. Guide and assistance dogs are welcome in Virgin Money Lounges. Sadly, we can’t admit pets.
  4. It’s important to give us accurate membership information and please notify us of any changes such as name or address.
  5. Children are very welcome, but remain the responsibility of the Lounge member who accompanies them. Children under the age of 16 must be accompanied by an adult.
  6. Members can bring personal belongings into the Lounge at their own risk.
  7. The Lounge Manager is there to ensure everyone is looked after and to keep an eye on things. Entrance to the Lounge is at his or her discretion.
  8. Virgin Money reserves the right to make any changes to the Lounge offerings in the future, including opening hours.
  9. When using the Lounge iPads and iMacs, please remember to log out completely from any accounts when you’re finished, to prevent your personal information being accessed by other users.
  10. Please enjoy your time in the Virgin Money Lounge and consider others who are enjoying the space too.