Virgin Money

Account name

Help to Buy: ISA Issue 4

What is the interest rate?

What is the interest rate?
Issue Annual interest
% Tax-free3
Annual interest
% AER1
Monthly interest
% Tax-free3
Monthly interest
% AER1
4 2.50 2.50 2.47 2.50

Annual interest is paid on 11 March, and will be available the next working day. Monthly interest is paid on the last day of the month, and will be available the next working day.

Can Virgin Money Change the interest rate?

Rates are variable. This means we may increase or decrease interest rates at any time. When we decrease interest rates we will give you at least 14 days' notice before the rate reduces. Please refer to section 10 within the Savings terms and conditions.

What would the estimated balance be after 12 months based on a £1,200 deposit?

What would the estimated balance be after 12 months based on a £1,200 deposit?
Issue Projected balance
Help to Buy: ISA Issue 4 £1,230.00

This projection is provided for illustrative purposes only and does not take into account your individual circumstances. This is based on no withdrawals or further deposits being made and interest being added to the account. The projected balance is based on the annual interest rate.

How do I open and manage my account?

  • This account can be opened online by UK residents aged 16 years and over, who do not, and have not previously owned their own home.
    • If you are opening this account with the intention of claiming the 25% government bonus, please ensure that you meet all of the eligibility criteria set out at helptobuy.gov.uk/help-to-buy-isa/how-does-it-work Opens in a new window .
    • You can only open an account in the name of one person – joint accounts are not allowed.
    • The account holder must have a National Insurance number.
  • Minimum to open £1.
  • For your initial deposit you are able to pay money in with your debit card. Any money paid in will receive interest immediately but cannot be withdrawn for six working days.
  • Minimum additional deposit £1. There is no obligation to add to your Help to Buy: ISA each month.
  • Minimum operating balance £1.
  • Each tax year you can pay in up to the sum of your monthly tax-free allowances (subject to the terms and conditions of your account). The monthly allowance is currently £200 per calendar month, plus in the first calendar month of your Help to Buy: ISA you can subscribe an additional £1,000.
  • Each customer can save up to a total of £2 million with Virgin Money, across all accounts held.
  • Only one Help to Buy: ISA can be opened per person.
  • If a deposit results in your account going over the maximum deposit limit we will return the additional money to you. This does not include any interest you have asked to be added direct to your account.
  • Deposits and instructions can be made by:
    • Cash – Store** only.
    • Cheque.
    • Electronic transfer.
    • Transfer from an existing Virgin Money account, subject to the terms and conditions of that account.
  • There are limits on the amounts you can deposit each calendar month but access to your funds is not restricted. An ISA may become void if invalid contributions are made and we may transfer the account to a non-ISA account which may not pay the same interest rate as the current ISA. This account will also no longer be eligible for the Help to Buy: ISA Scheme.

Can I withdraw money?

  • Minimum withdrawal amount is £1 (or less if closing).
  • If you withdraw money from your Help to Buy: ISA you cannot pay money back in to your account beyond the £200 per calendar month deposit limit. This could impact how quickly you can save for your first home and/or the amount of bonus you can claim.
  • You can have access to your money whenever you need it. Simply log into your account and arrange to take money in the following ways:
    • Transfer to another Virgin Money account, subject to the terms and conditions of that account.
    • By electronic transfer:
    • Before 12 September 2019, you can choose whether to send your payment by Faster Payments or CHAPS. There is a £30 fee if you choose CHAPS.
    • From 12 September 2019, payments up to £100,000 will be sent by Faster Payments. Payments that are more than £100,000 will be sent by CHAPS free of charge.

Additional Information

  • This account is a non-payment account.
  • Each month that there is a transaction on your account (other than an interest payment), we may email you at least once to let you know a statement is available to view online. You can view your transactions online at any time.
  • Interest payments will not be counted towards the maximum £200 monthly deposit.
  • When you close your account we will send you a closing document that you will need to provide to your solicitor or licensed conveyancer.
  • We will contact you each year to remind you of the eligibility criteria of a Help to Buy: ISA. However, this information can be found at anytime by visiting helptobuy.gov.uk/help-to-buy-isa/how-does-it-work Opens in a new window .
  • Please also remember the tax advantages depend on your individual circumstances and the tax treatment of ISAs may change in the future.
  • No bonus payment will be paid by Virgin Money.
  • By opening a Help to Buy: ISA you limit the amount of tax-free savings you can make in a Stocks and Shares ISA, an Innovative Finance ISA and a Lifetime ISA.
  • Participation in the scheme will not result in an eligible customer qualifying for any other financial product or service, or any other HTB scheme or similar offered by Her Majesty’s Government.

Complaints and cancellations

We hope we can resolve any issues you may have in the first instance, but if you have a complaint, please let us know as soon as possible so that we can look into it for you. You can write the details of your complaint to the Customer Relations Team, Virgin Money plc, Gosforth, Newcastle Upon Tyne, NE3 4PL or email customerrelations@virginmoney.com

If we cannot resolve the complaint to your satisfaction you have the right to refer your complaint to the Financial Ombudsman Service, which provides independent adjudication of complaints. A copy of our Internal Complaint Procedures leafletPDF opens in a new window(PDF, 164KB) is available on request.

If you are not happy with your choice of account within 14 days of depositing your ISA subscription, we will help you close your account and you will not lose your right to invest in another Cash ISA, Stocks and Shares ISA, Innovative Finance ISA or Lifetime ISA for that tax year. If you wish to take advantage of this 14-day rule, you must send your cancellation in writing to Savings Operations, Virgin Money, Jubilee House, NE3 4PL, when you close your account we will ensure that our reports to HM Revenue & Customs reflect the correct position. If you do cancel your account, the full amount of your investment, together with any interest earned will be returned to you.

** Not all of our Stores can offer a full banking service. Any facility which is not available at your local Store, excluding cash deposits and general cash transactions, can be processed at our Main Office. Please refer to your local Store for further details.

1. AER stands for Annual Equivalent Rate and shows what the interest rate would be if interest was paid and added to the capital balance each year.

2. Gross P.A. is the rate of interest paid without the deduction of tax. Please note that the automatic deduction of tax on savings interest for non-ISAs ceased with effect from 6 April 2016.