What if I change my mind about my pension application?
You can cancel your pension with us within 30 days after you’ve opened it. Send us a secure message, give us a call or write to us at Virgin Money Investments and Pensions, PO Box 24204, Edinburgh EH3 1JP and we’ll sort it.
Once you’ve asked us to cancel, we’ll sell all your units and convert them to cash. We’ll also pay back any account charges you might have incurred. You’ll get back whatever your savings are worth, which could be more or less than you put in.
If you transferred a pension to us from another provider, we’ll check whether we can return the cash to them. If they can’t accept it, you’ll need to find another provider to transfer your pension to.
You can also cancel a transfer from another provider within 30 days of starting it. Your cancellation rights only apply to the transfer, and not to the other savings in your pension. We’ll return the amount the transfer is worth, which could be more or less than what we received.