Skip to main content
Make a claim
  1. Step 1: Before you start 20% complete
  2. Step 2: About you to do
  3. Step 3: Let's get started to do
  4. Step 4: Review and confirm to do
Current step: Before you start

Before you start

Did you know…

Whilst a purchase or payment is ‘pending’ we cannot raise a dispute with the retailer on your behalf. Please visit and search for 'Pending transactions'.

If the transaction does clear onto your account and you are unhappy with it then the quickest way to resolve issues it to contact the retailer. You should always do this in the first instance.

If you have been unable to resolve a refund issue with the retailer then please continue to fill in the form.

This form will let you…

This form helps you raise a claim against a purchase you've made using your Virgin Money credit card. You can see the full range of disputes reasons on the form and select the one that's right for you. These include:

Before you continue, it's a good idea to have the statement which relates to the disputed transaction handy. You'll also need the purchase details, information on your claim and details of any contact with the retailer.

If you've already raised a dispute for this transaction please don't complete another form. You should hear from us in approximately four weeks.

To do this you will need

  1. The last four digits of your credit card
  2. Personal details on the account (name, address, date of birth)

One last thing

You must be the Primary card holder to complete this form.

We will always treat your data with respect - you can find out more details in our Privacy Policy.