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Coronavirus and your business

Frequently asked questions


If you're worried about how coronavirus might affect you or your business, our team is on hand with practical advice and assistance.

Remember, you can still move money or check balances of your business deposit accounts online.

Frequently asked questions

We recognise that the cashflow of your business may be disrupted in the current environment and we are committed to providing prompt and appropriate assistance to help support you whilst you implement your contingency plans. We would urge any of our business customers to call us on 0345 606 7687 to share the impacts on your business and discuss how we can help.

There are a number of things that you can do to prepare. Firstly, make sure you are able to access your internet banking and if you’ve forgotten your log on details please get in touch as soon as possible. If you have only one account signatory on your account, you could consider setting up alternate ‘user’ to allow them to manage your banking online if required. Please call us on 0345 606 7687 if you need support with any contingency plans.

Our stores and lounges remain open and its business as usual for now. However, we're monitoring the situation closely and we'll update you if that changes. Supporting our customers and colleagues is our absolute priority and we're working hard to make sure we're here to help however the situation develops.

Fraudsters are exploiting the coronavirus situation to attempt a variety of scams and cybercrime. With remote working increasingly common, it may pay to remind your team about maintaining security as they would in the office environment and to remind them of what they should do to minimise risks of fraud and cybercrime. It’s important that we all stay alert to suspicious emails, calls or texts. Visit our website Link opens in a new window for more information.

Your eligible deposits are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. This limit is applied to the total of any deposits you have with Clydesdale Bank, Yorkshire Bank and Virgin Money.

If there has been significant impact on your business as a result of Coronavirus, please contact us and we’ll see what we can do to help. You’ll need to be able to provide us with some detailed information so we can understand how your business has been affected and make the right decision. We will consider this information as quickly as we can and discuss the options. Please keep in mind that any early closure of a fixed term deposit will only be supported in exceptional circumstances.

Data Subject Access Request (DSAR)/Rights Requests

As of 22 June our DSAR team is once again operational following a brief pause as a result of the Coronavirus. We are working through the requests, however please be aware that we are currently responding beyond the usual timeframe expected. We thank you for your patience during this time. Please be assured that we are working to issue your response as quickly as possible.

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