Contact us
Got a question about your card?
Chances are you'll find what you need to know on our 'Questions & answers' page.
Or visit My Virgin Money to check your balance, top up your card and much more.
If you still need to contact us, you can:
- call us on +44 (0) 1908 847 710, we're here 24/7.
- email us at info@prepaidcard.virginmoney.com
Lost or stolen card?
Call us immediately anytime, day or night on +44 (0) 1908 847 710, and we'll block your card so it can't be used.
Calls may be monitored or recorded. Max call charge from a BT landline is 3.9p per minute. Calls from other networks may vary.
