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Contact us

Got a question about your card?

Chances are you'll find what you need to know on our 'Questions & answers' page.

Or visit My Virgin Money to check your balance, top up your card and much more.

If you still need to contact us, you can:

Lost or stolen card?

Call us immediately anytime, day or night on +44 (0) 207 118 2211, and we'll block your card so it can't be used.

Calls may be monitored or recorded. Max call charge from a BT landline is 3.9p per minute. Calls from other networks may vary. If you are calling from abroad, international call charges will apply.

Call charges and information

03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.

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The Virgin Prepaid MasterCard® card is issued by PrePay Technologies Ltd pursuant to license by MasterCard International Incorporated. This card is an electronic money product. PrePay Technologies Ltd is authorised and regulated by the Financial Conduct Authority for the issuance of electronic money (FRN: 900010). MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.