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Delivery options

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'Click & Collect' in a Virgin Money Store

Order online or over the phone and your travel money will be ready to collect from any of our 74 Virgin Money Stores. There's no admin fee to collect from a Virgin Money Store.

When you collect your money all you need to bring with you is:

  • The credit or debit card you used to order.
  • A valid passport, a UK photocard driving licence or EU ID card.
  • Your order number.
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Delivered to your home

With online and phone orders, you can have your cash delivered securely to your home by registered Royal Mail Special Delivery. For orders of £500 and more, delivery is free. (Orders between £150 and £499.99 have a delivery charge of £4.95).

Collection and delivery information

If you order before 2pm we'll usually deliver the next working day. If you order on a bank holiday (or delivery would be over a bank holiday weekend) please allow an extra day to receive your money.

If you order between 2pm Thursday and 2pm Friday, Royal Mail may try to deliver your money on Saturday. This is not guaranteed.

With 'Click & Collect' and home delivery you can order your money up to 30 days in advance. If you order before 2pm Monday to Thursday your order will be delivered on the following day. See below for other variations.

Time of order confirmation*Order delivered*
Before 2pm Monday to ThursdayNext working day
After 2pm Monday to WednesdaySecond working day
After 2pm Thursday and before 2pm FridaySaturday** or Monday
After 2pm Friday or anytime Saturday or SundayTuesday

*If you order before 2pm we’ll usually deliver the next working day. If you order on a bank holiday (or delivery would be over a bank holiday weekend) please allow an extra day to receive your money.

**If you order between 2pm Thursday and 2pm Friday, Royal Mail may try to deliver your money on Saturday. This is not guaranteed.

Your travel money will be sent by Royal Mail Special Delivery and a signature will be required.

Royal Mail Special Delivery serves 99% of UK homes. For further details visit www.royalmail.com.

Buy currency now

Buy currency online

If you would like to buy over the phone, just give us a call.

0345 366 7705

We're here 24 hours per day, 7 days per week excluding Christmas Day, Boxing Day and New Years Day.

This service is provided by Travelex Currency Services Limited who provide telephone and online ordering, payment collection, fulfilment and delivery services of foreign banknotes on behalf of Virgin Money Personal Financial Service Ltd. This service is only available to UK residents accessing the service from the UK with payment via a debit card or credit card. Travelex Currency Services Limited is a company registered in England and Wales (Company Registration Number 03797356) with registered office at 4th Floor, Kings Place, 90 York Way, London, N1 9AG and is supervised by Her Majesty's Revenue & Customs. Virgin Money Personal Financial Service Ltd is a company registered in England and Wales (Company Registration Number 03072766) with registered office at Jubilee House, Gosforth, Newcastle upon Tyne, NE3 4PL.