How to make a claim
To start the process please give us a call on 0844 888 3902, our lines are open from 8.30am - 5.30pm Monday - Friday. We also have an out of hours message service on our claims line.
If you would rather write to us please select the relevant claims form;
- Baggage, gadgets, and money
- Cancellation
- Curtailment
- Overseas medical expenses
- Travel delay
- Missed departure
- Winter sports
- All other claims
The above links are to PDF downloads that will need to be printed and completed in full before returning to:
Virgin Travel Insurance Claims
PO Box 5927
Maitland House
Warrior Square
Southend on Sea
SS1 9HU
Please ensure that all Original Documentation in support of your claim is sent with your claims form as photocopies are not acceptable and can lead to a delay in the handling of your claim.
An acknowledgement letter will be sent to you upon receipt of your completed claims form that will advise you of your claims reference number. Please ensure that this reference is quoted in any future contact.
If you took out Virgin Travel Insurance before 3 August 2009 please use the numbers below
If you're in the UK call 0870 240 5147*
Lines are open 8am – 5pm Monday to Friday.
If you're out of the country call +44 1252 740 455
Lines are open 24 hours a day, 7 days a week.
You'll need to quote 'IGCS 1380' and please also have your Virgin Travel Insurance policy number ready. (You can find this on the top of your policy schedule.)
*Calls may be recorded. Maximum call charge from a BT landline is 7.91p per minute. Calls from other networks may vary.
