My Virgin Money - Credit cards
Helping you make more of your money and your credit cards. Get guidance on money matters, plus news & views from independent experts as well as exclusive customer offers.
Contact us - Credit Cards
Get in touch on the relevant numbers below.
Card servicing and lost or stolen cards 0800 015 0306
Lines available 24 hours a day, 365 days a year.
Track your application on 0800 0921 321
8am - 8pm Monday to Thursday, 8am - 5pm Friday.
Card activations
Activate your card online or call us on 0800 015 0307
7am - 10pm Monday to Friday, 8am - 9pm Saturday, 9am - 9pm Sunday.
Members Shop - 08456 10 2000
9am to 5.30pm Monday to Friday.
To call the Members Shop.
Transfer a balance 0800 068 6022
Lines available 24 hours a day, 365 days a year.
Calling from abroad on +44 1244 673 101
Call the operator and ask to reverse the charges.
Text relay (Telecommunication assistance for the deaf) 18001 08000 150 306 (UK only)
Calls may be monitored or recorded.
Use our free text message service
Make sure we have your mobile number, then text BAL, TRANS or BILL to 83838* or 07860 010 010* to see your latest balance, transaction or bill information anytime.
* Standard network charges may apply to your request.
To make a complaint
At Virgin Money we are committed to providing outstanding customer service, so if you're unhappy with something, then please make sure you let us know by contacting us in the following way:
For a complaint relating to your Virgin Credit Card, please write to the following address:
Virgin Credit Card
The Customer Advocate Office
PO Box 1004
Chester Business Park
Wrexham Road
Chester
CH4 9WW
Financial Ombudsman Service
We aim to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, you have the right to refer your case to the Financial Ombudsman Service.
Contact Details for the Financial Ombudsman are as follows:
Address
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone
0845 080 1800
Email
complaint.info@financial-ombudsman.org.uk
Website:
www.financial-ombudsman.org.uk
