The amount the Financial Services Compensation Scheme (FSCS) protects for deposits increased by £10,000 with effect from 30 January 2017.
From 30 January 2017 eligible customers are covered for compensation by the scheme up to a limit of £85,000 per customer.
We are in the process of updating our website, literature and documentation, and this will be completed by the end of June 2017.
For more questions and answers on the FSCS, please visit our Financial Services Compensation Scheme page.
You can only open an ISA in your name however some of our other savings accounts can accommodate joint account holders:
When completing the online application, all joint customers must be present. Each customer will be required to register or sign in, and when doing so they should select the ‘joint’ option. View our online accounts.
Accounts already open
If you already have an account with us and would like to add someone else to make it a joint account, the person who wishes to be added should:
- Register online with us Link opens in a new window
- Once signed in, send us a message with the Customer ID of the other party and their existing account number.
The person who holds the account should:
- Sign in and send us a message with the new person’s Customer ID and confirm you would like them to be added to your account.
Once we have received messages from both customers, we will contact you both back to confirm further information, before making the account a joint account. We’ll let you know once the change has been made.
Make sure your Virgin Money Cash ISA is open and able to receive deposits (for Fixed Rate Cash ISAs we must receive all money including transfers in within 30 days of your account opening date).
You can transfer an existing Cash ISA and a Stocks & Shares ISA in to a Virgin Money Cash ISA.
If you're looking to transfer your existing ISA to a Cash ISA with us, please complete the four steps on our ISA Transfer Service page
Once you’ve followed these steps you can sit back, relax – our ISA team will take it from here. From receiving your request we’ll contact your current provider within 5 business days, and they will send us your ISA and a transfer history form within 5 business days. Following this, within 3 business days we'll deposit the funds in to your new Virgin Money Cash ISA. Interest will be earned from the date of the cheque, from the date the funds were sent to us, or day 16 of the process if earlier. For Stocks and Shares ISAs the process may take longer.
We accept Faster Payments in to all of our savings accounts – simply check with the bank the payment is being made from before you arrange the transfer to see what their Faster Payment transfer limit is.
Online accounts (8 digital account numbers)
You can send a Faster Payment across to your account by using the sort code of 08-60-64 and your 8 digit account number.
Postal accounts (12 digital account numbers with a letter in the middle)
You can send a Faster Payment across to your account by using the sort code of 08-61-15, our account number of 00000515 and then your 12 digit account number as the reference.
You can send a CHAPS payment to your account using the sort code of 08-02-65, account number 50048407 and your 8 or 12 digit account number, using your name as the payment reference.
Just make the cheque payable to yourself, pop your account number on the back and post it to us at Virgin Money, Jubilee House, Gosforth, Newcastle upon Tyne NE3 4PL.
You can pay cash or cheques in to your account by visiting one of our stores, please check that cash handling is a service available in your local store. Find your nearest store
If your password has been entered incorrectly three times you will automatically be locked out of the system. If this happens, you will be asked three security questions and as long as you correctly answer them all, a one-time password will automatically be sent out to you by email.
If you’re not sure of your password, you can still request for a new one to be sent out automatically. Just enter your Customer ID to sign in and click on the ‘Forgotten Password?’ option on the right hand side of the page.
For online accounts we will send you an email about two weeks before the maturity date to remind you to submit your instructions.
When you sign in to your online profile after receiving the email, you will see a note above your account letting you know your account is approaching maturity. If you click on 'View account', you will see the alternative products we offer, and you will be able to tell us what you would like to do with your account when it matures.
If you don’t submit your instructions ahead of maturity, your account will automatically become an access product.
For postal and store accounts, two weeks before maturity we will send you a maturity pack through the post. This will detail all of your reinvestment options and the products available to you in relation to your account maturity, as well as all of your withdrawal options.
Once you have decided what you would like to do you just have to complete the form, pop it in the pre paid envelope provided and send that back to us, we then do the rest.
The withdrawal count is reset to zero from 1 January of each year, at this point your account will also revert back to the higher rate.