Upgrading your card

To upgrade from a restricted card you'll need to send us 2 identity documents, one from each of the tables below.

• The documents you send us must match the personal details you gave us on your application e.g. name, date of birth, address.
• If you send a passport, driver's licence, residence permit or national ID card it must be within the expiry date.
• If you send a utility bill, bank statement or insurance certificate these must be dated within the last 3 months.
• Please make sure the documents are readable. Any unclear, illegible copies won't be accepted.

There's a £4.95 admin fee for the identity check which will be taken from your card.

We need one of these documents:

Table A documentation	Type required
Passport	Photocopy
IND Application Registration Card	Photocopy
Driving Licence - full UK Driving Licence - full UK photo card	Photocopy
Driving Licence - overseas	Photocopy
National Identity card	Photocopy
Government employer's identity card e.g. armed forces identity card, police warrant card, NHS, HMRC	Photocopy
Benefits Agency/ Local Authority letter - confirmation of benefits (dated within the last 3 months)	Original
Residence Permit	Original

And one of these documents:

Table B documentation	Type required
Letter from a known employer (dated within the last 4 months)	Original
Letter from a university, college or known Language School (includes acceptance letters from UCAS)	Original
Council tax bill	Original
Gas, electricity or water bill	Original
Landline telephone bill	Original
TV, satellite or cable bill	Original
Bank, building society or credit card statement	Original
Home or motor insurance certificate / schedule	Original
Driving Licence - full UK Driving Licence - full UK photo card	Photocopy
Benefits Agency/ Local Authority letter - confirmation of benefits (dated within the last 3 months)	Original

Please note, you can't use the same document twice. For example a UK driving licence can be used once as either a document from Table A or Table B.

Please send the two documents, along with a note quoting your account number (this is the 14 digit number on the back of your card, starting with 2231), to:

Virgin Money
PO Box 3371
Swindon
SN5 7WJ

We'll write to let you know your card has been upgraded and return any original documents you send us. You should hear back from us within 2 weeks of us receiving your documentation.

If the documents you send us still don't give us enough information to upgrade your card we'll let you know.