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Contact us

Visit My Virgin Money to check your balance, top up your card, download statements and much more. If you have a question you may find the answer on our 'Questions & answers' page.

If you still need to contact us, please choose from the following options:

 Call charges and information

We record calls for training and quality purposes.

For calls from a BT landline, the following maximum call charges apply:

NumberCost
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal


Please note: a Virgin Money Prepaid MasterCard costs £9.95 to buy and both tariffs are subject to fees and conditions.

This card is issued by PrePay Technologies Ltd pursuant to license by MasterCard International Incorporated. This card is an electronic money product. The electronic money associated with this card is provided by PrePay Technologies Ltd, a company regulated by the Financial Conduct Authority (FRN 900010) for the issuance of electronic money. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.