Virgin Prepaid Card - Our award-winning prepaid card

Virgin Prepaid Card - Our award-winning prepaid card

Contact us

Existing cardholders

Visit My Virgin Money to check your balance, top up your card, download statements and much more. If you have a question you may find the answer on our 'Questions & answers' page.

If you still need to contact us, please choose from the following options:

If you have a Prepaid MasterCard® (first 4 digits from your card 5181)

If your card has been lost or stolen please call 08454 601 606 and we'll block your card so it can't be used. This service is provided 24/7.

If you have a Prepaid Visa Card (first 4 digits from your card 4122)

If your card has been lost or stolen please call 0845 089 6278 and we'll block your card so it can't be used. This service is provided 24/7.

New enquiries

You may find what you need to know on our 'Questions & answers' page.

If you still need to contact us about a new card, you can:

Calls may be monitored or recorded. Maximum call charge from a BT landline is 3.9p per minute. Calls from other networks may vary.
Virgin Prepaid Card
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The Virgin Prepaid Card is issued by MBNA Europe Bank Limited. Registered Office: Stansfield House, Chester Business Park, Chester CH4 9QQ. Registered in England number 2783251. MBNA is authorised and regulated in the UK by the Financial Services Authority to issue e-money (Firm Reference Number: 204487). Any phone calls made may be monitored or recorded.

The Virgin Prepaid MasterCard® is issued by Clydesdale Bank PLC pursuant to license by MasterCard International Incorporated. This card is an electronic money product. The electronic money associated with this card is provided by PrePay Technologies Limited, a company regulated by the Financial Services Authority for the issuance of electronic money. PrePay Technologies Limited is a registered service provider of Clydesdale Bank PLC. MasterCard is a registered trademark of MasterCard International Incorporated.