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Applying for a mortgage with Virgin Money

What do I need to have to hand when I call you for a mortgage interview?

To make things as straightforward as possible, it would be great if you have the following to hand for all applicants:

  • Income details
    • If employed you will need: Gross annual salary, bonus & overtime
    • If you are self-employed: last 2 years net profit/directors salary
  • UK address history for the last 3 years
  • Details of your monthly expenditure PDF opens in a new window (your bank statements will come in handy here)
  • Details of any credit commitments (including payments, balances and interest rates)
  • Pension payments from your payslip

What fees will be charged as part of my mortgage application?

Check our mortgage product details to see if an application fee is applicable.

There may be some other fees involved, including valuation fees, product fees and legal costs. We’ll discuss this when you apply.

Full details of any fees will also be in your Key Facts Illustration.

I have had bad credit in the past can I still apply?

We’ll always do our best to help, but there are a few circumstances where we wouldn’t be able to offer you a mortgage:

  • If you have ever had a CCJ (satisfied or unsatisfied)
  • If you have ever been made bankrupt or had an IVA
  • You have been party to a mortgage where the property has been taken into possession (including pending) either voluntarily or enforced
  • You have ever had any defaults, satisfied or unsatisfied, with a total value of greater than £500
  • Arrears are recurring or likely to recur

What income do you accept from employed customers?

We'll accept 100% of the income sources below when paid in Great British Pounds (GBP)/£Sterling:

  • Gross basic salary from an employed role
  • Mortgage subsidy
  • Permanent shift allowance
  • Maternity income (See section 'I'm on parental leave; can I still apply for a mortgage?'?)
  • Housing Allowance
  • Large city weighting
  • Car allowance
  • Agency/fixed term employment/Zero Hours contract worker (as long as you have a 2 year track record of this income type)
  • Disability Living Allowance (DLA)
  • Personal Independence Payment (PIP)
  • Pensions
  • Pension tax credits
  • Employment and support allowance
  • Disabled persons tax credit
  • Maintenance (must have been in place via a court order for 2 years and be in place for the entire mortgage term)
  • Annuities
  • War Disablement Pension

We'll also accept 50% of the following income sources:

  • Monthly commission/overtime
  • Monthly/quarterly/half yearly/annual bonus
  • Annual /half yearly bonus
  • Performance related pay
  • Non-permanent shift allowance
  • Second job

I’m self employed – how do you calculate how much I can borrow?

If you're self employed we'll take an average of the last 2 years net profit, when evidenced by:

  • Accounts
  • Accountant’s certificate
  • Inland Revenue Tax Assessment - (only for sole traders/partnerships)

Please note: We do not use dividends when assessing income for self employed applicants.

If net profits are increasing, we'll take the average share of net profits over the past 2 years.

If the net profit is decreasing during that period, we'll use the lower figure, provided the business is on track to make the same or more profit in the next financial year.

For limited businesses, we can also include any director remunerations (salary).

What is your Buy-to-Let (BTL) application criteria?

The main criteria to be eligible for a BTL with us is:

  • The maximum loan to value is 75%
  • The minimum income (excluding what you receive from BTL properties) needs to be £25,000 per annum. If your application is in joint names, the combined minimum income will also be £25,000
  • The rental income must cover 145% of the mortgage interest and this will be calculated in one of the following ways:
    • All products, with the exception of five year fixed rate, will be calculated on a notional rate of 5.50%.
    • Five year fixed rate products, will be calculated at the higher of either the Buy-to-Let Variable Rate (currently 4.74%) or the Product Rate.
  • We don't accept BTL applications for first time buyers. For joint applications, at least one applicant must have been an owner occupier for 6 months or more on the date of decision, and we may ask for evidence of this

There are three scenarios where we will consider a BTL mortgage for you where you are a non-homeowner (subject to maximum Virgin Money exposure of £2 million up to 4 properties):

  1. Customer is in tied accommodation - We require documentary evidence from the employer to confirm the accommodation is contractual
  2. Customers are re-mortgaging an existing BTL property
  3. Customer has existing BTL mortgage(s) with Virgin Money and are buying a new BTL property
  4. For more information on all things Buy-to-Let, check out our useful guide.

What happens once I apply?

After you’ve applied for your mortgage, you just need to sign and return the application form and pay any applicable fees.

Once returned to us, your application will be assessed by an underwriter, and we'll keep you updated throughout the process.

When is my valuation booked?

Once your application has been returned and any applicable fees have been paid, your valuation will be instructed.

We expect this will be instructed, completed and returned to us in just 5 working days.

Can I still apply for a mortgage if I’m due to retire before it comes to an end?

That’s absolutely fine, providing the mortgage term ends before you turn 76.

There are a couple of points to bear in mind if you’re applying for a residential mortgage:

  • We'll only accept income from your employment up to the age of 67 (or your planned retirement age if it’s before you turn 67)
  • If the term extends beyond that age, we'll need evidence of your pension arrangements to support the application as this will determine the loan amount we can offer you

I’m on parental leave; can I still apply for a mortgage?

The income we use to assess your application will depend on how long you have left before you return to work:

  • If you’re due to return to work within the next 3 months, we’ll use your return to work salary. Please note, we'll need confirmation in writing of the date you will return to work and the salary you will receive from from both yourself and your employer
  • If you’re off work for another 4-12 months, we'll still use your return to work salary, but we'll need evidence of how you’re covering the shortfall in your income to pay the monthly mortgage payments (e.g. savings). We'll also need confirmation of your return to work date and the terms and conditions, from both you and your employer

I’m looking for an interest only mortgage - what’s the maximum loan to value (LTV) you can offer?

The maximum LTV for customers taking a mortgage on an interest only basis is 70% for residential and 75% for BTL mortgages.

On a residential application we can go to a maximum of 85% on a part interest only and part repayment basis, as long as the interest only element does not exceed 70%.

On a residential application if you're planning on selling another property to repay the mortgage this will restrict the loan to 60% LTV.

Residential mortgages which exceed 85% must be taken on a full repayment basis.

To take out a Virgin Money residential mortgage on an interest only or part and part basis, your total household income must be at least £50,000 and you must have a suitable repayment strategy in place.

Managing my mortgage

How do I make a payment?

There are a number of different ways that you can make a payment on your mortgage:

  • Direct Debit or Standing Order – just print off the relevant form and send it to us. We will then make arrangements for this to be set up on your bank account.
  • Electronic payment – you can send us a payment by Faster Payment or BACS directly from your bank using the following details:

    Account number - 00000101
    Sort code – 08-61-15
    Reference – your mortgage account number.
  • Cheque – make the cheque payable to Virgin Money; pop your mortgage account number on the back and post it to Virgin Money, Jubilee House, Gosforth, Newcastle upon Tyne, NE3 4PL.
  • Cash – pop in to one of our Stores and make the payment in cash. Note that not all of our Stores accept cash, please check the ‘Store Facilities’ on our website before you go.
  • Debit Card – just give us a call on 0345 602 8301 to make a payment with your debit card. The card needs to be in your name and registered to your address. We’ll apply the payment to your mortgage the same day we take it.

How do I change the people named on my mortgage (change of parties)?

If as a result of a change in personal circumstances you need to change the name of the parties (people) on your mortgage account a change of parties can be requested.

You can start this process by completing the applicable request form below and returning this to us at the address provided on the form. For more information, you can refer to our list of:

What is a payment holiday and am I eligible?

If you have a fully flexible or an everyday mortgage with Virgin Money, you may apply for a one-month payment holiday for every nine consecutive full monthly payments you make.

The maximum payment holiday period is three months, which can be applied for once you have made 27 consecutive full monthly payments.

Interest will continue to be charged during a payment holiday. Taking a payment holiday will also increase the outstanding balance upon which future loan Interest charges are calculated.

When deciding if we will allow a payment holiday, we will assess your ability to repay the revised total mortgage balance and the associated monthly payments, based on your individual circumstances at the time. This will include an affordability assessment, which may require income verification. All payment holidays are subject to Virgin Money's prior agreement.

What happens at the end of my current mortgage deal?

We’ll get the ball rolling by writing to you about four months before your mortgage is due to come to an end.

From there, you can speak to one of our mortgage advisors over the telephone or go online to review your deal (depending on your individual situation). Here’s a handy link with more information.

I want to borrow more money, is this possible?

Yes, you can look to increase the mortgage balance, subject to additional checks such as income verification and a potential valuation of the home.

The maximum Loan to Value is 85% for a loan amount up to £500k and 80% for over £500k.

If you would like to discuss this further just give us a call on 0800 028 5277.

It would be handy to have to hand the following information:

  • Full details of income for all customers named on the Mortgage
  • If employed you will need: Gross annual salary, bonus and overtime
  • If you are self employed: last 2 years net profit/directors salary
  • Details of your monthly expenditure PDF opens in a new window
  • Pensions payments from your payslips
  • Details of any credit commitments for all customers (including payments, balances and interest rates)

Am I able to rent out my property?

You can contact Virgin Money to advise us that you wish to let your property.

Under the terms and conditions of your mortgage, you must obtain Virgin Money's consent before you let your property. You can refer to our list of guidance notesPDF opens in a new window  (PDF, 132KB).

To determine if you are eligible to apply please answer the following statements. Please note that any application for consent to let will be subject to review on receipt of your application form and no Decision in Principle can be made at this point.

  1. The loan to value on my mortgage is less than or equal to 75% (this can be calculated using the existing balance of the mortgage divided by the current value of the property).
  2. My mortgage has not completed within the last 12 months.
  3. My mortgage is not subject to a guarantor.
  4. The letting agreement is self financing i.e. the rental income must cover 145% of the mortgage interest and this will be calculated in one of the following ways:
    • All products, with the exception of five year fixed rate, will be calculated on a notional rate of 5.50%.
    • Five year fixed rate products, will be calculated at the higher of either the Buy-to-Let Variable Rate (currently 4.74%) or the Product Rate.
  5. The property will not be let to a local Council / Authority or Housing Association. Nor will it be used as a holiday let / bed and breakfast / guest house or to let out part of the secured property, such as annex or cottage within the grounds.

Please note, whilst letting your property you are unable to switch to another residential Virgin Money mortgage deal.

You must ensure that you are able to answer yes to all the above statements to continue with your consent to let application.

Can I allow someone to manage my mortgage on my behalf?

You can enable a third party to discuss or request details of your mortgage account on your behalf. However, to arrange this we must have a valid authority signed by all parties to your mortgage. This can be done by printing off and completing the relevant form below and then returning it to our Main Office address, quoted on the bottom of the form.

Any third party to whom authority is given will be unable to make material changes to your mortgage account, for example, changing personal or bank details or requesting a borrowback of funds. Any authority remains in place for the term of the mortgage unless you give notice that you wish that it is withdrawn.

There may be other times when we need to speak to both the mortgage holder/authorised signatory before being able to carry out any changes to the mortgage.

What fees could potentially be charged to my account?

Our Tariff of Mortgage Charges fully reflects the Council of Mortgage Lenders and Which? initiative to make our fees and charges easy for you to understand.

The tariff provides details of the fees that may be payable in connection with the administration of our full range of mortgage accounts and is not personal to you. Inclusion of a specific fee within this tariff should not be construed as meaning that the service detailed will be either relevant or available to all mortgage account holders. The terms and conditions that apply to your mortgage explain the circumstances where a fee may become payable.

Switching to a new mortgage deal

What happens when my current deal ends?

We’ll remind you in writing about four months before your mortgage deal is due to come to an end. From there, you can speak to one of our mortgage advisors over the telephone or go online to renew your deal (depending on your individual situation). Here’s a handy link with more information.

If you choose to do nothing then the interest rate charged on your outstanding mortgage balance will revert to our Standard Variable Rate (or Buy to Let Variable rate for Buy to Let customers, where applicable) once your current deal ends. You can contact us at any time should you decide you would like a new deal.

How do I apply for a new deal?

If you already know the new deal you want, and you aren’t looking to make any other changes to your current mortgage arrangements other than to switch rate, then you can apply online by clicking here.

Alternatively you can give us a call on 0845 600 66 22 and make your request over the phone. If advice is required one of fully qualified mortgage advisors will be happy to provide you with a recommendation on the best deal to suit your circumstances, should you need one.

How long does it take to get my new deal?

You should allow at least 3-4 weeks for your new deal to be set up so please ensure you don’t leave it too late if you wish to avoid paying our Standard Variable Rate.

If you would like a recommendation from one of our qualified mortgage advisors you should allow approx. 1 hour for the telephone interview. This is to ensure we capture all the information we need to make sure we are recommending the most suitable deal for you.

If you choose to apply online, the application process takes around 10 minutes to complete. It is very important that the information you provide is as accurate as possible to prevent delays in processing your request once we are in receipt of it.

Once we have received your telephone / online request we aim to send you full details of your new deal in writing within one week. You will need to then sign and return the Acceptance Form (and any other forms where applicable) before we can complete the switch.

The cut off for receiving your documents and setting up your new deal in time for your current deal ending is around the 18th of each month. Please make sure you have your documents back in good time to ensure your new payment collects on the 1st of the following month (where applicable).

If you request other changes at the same time as switching deal (for example extra borrowing) then it will take longer to process, so we strongly encourage you to contact us as soon as possible.

What information do I need to apply for a new deal?

If you are applying by phone, we strongly encourage you to have your financial details to hand to help make the process as smooth as possible. This includes details of your income and expenditure, as well as any details of repayment strategy if some or all of your mortgage is on an interest only basis. This is to ensure our qualified mortgage advisor recommends the most suitable deal for you.

If you are simply switching deal with no other changes, then we will not ask you to provide evidence of your income or run credit searches against you – although we will need you to confirm the new mortgage payment is affordable by getting an understanding of your current circumstances.

If you are applying online then you will need to know details of current mortgage arrangements including your mortgage account number, estimated property value, outstanding balance, repayment type and remaining term. You will also need to provide details of your repayment strategy if your mortgage is on an interest only basis.

Please note; unfortunately you will not be able to apply for a mortgage review online if your mortgage is currently on a part/part basis.

Do I need to provide all my documents again, like bank statements and P60?

No, not if you are simply requesting to switch deal with no other changes and you have confirmed the new mortgage payment is affordable.

If you are looking to make changes, such as borrowing more money, then we will need evidence of certain information relating to your income and expenditure – your mortgage advisor will make it clear exactly what you need to provide when you apply.

Can I borrow more money at the same time as switching deal?

Yes you can apply to take additional borrowing, although it will be subject to our lending policy at the time. You must make your request via the telephone (i.e. not online) and our qualified mortgage advisors must do a full review of your needs and circumstances before making a recommendation on what is best for you.

A valuation of your property may be required, and it’s likely that we will need to request evidence of your income and expenditure.

Will I need another valuation of my property?

If you are simply looking to switch deal with no other changes then we may need to visit the property to conduct a valuation. This very much depends on the information we already hold regarding the property.

It may be necessary to do so if you request further borrowing, however we will do this free of charge.

What fees will I have to pay when switching to a new deal?

The great news is that there’s no application, valuation or legal fees to pay when you switch to a new deal with us.

Product Fees may apply should you select or be recommended a deal with a fee (which usually carry a lower interest rate). This fee can be paid up front prior to transferring to your new deal, or added to your loan if appropriate.

Coming to the end of your mortgage

I'm an existing customer looking to transfer my current product to a new property. Why is there an early repayment charge on the redemption statement?

If you're an existing Virgin Money Mortgage customer transferring your product to a new property, the redemption statement will always be issued with your full early repayment charge. A revised redemption statement will be issued by our redemptions team once we have received a certificate of title with either a reduced or removed early repayment charge, depending on our porting policy. There is no need to request an additional redemption statement.

How do I request a redemption statement?

To pay off your mortgage in full, you will need a redemption statement, which you can request in a number of different ways.

In writing to us at:

Redemptions department,
Jubilee House,
Virgin Money plc,
Gosforth
NE3 4PL.

Online – If you use our online service you can request a redemptions statement once you have logged in to your mortgage online.

Over the phone – by calling us on 0345 602 8301.

Please ensure you specify your preferred date of redemption.

When your payment has been received it can take up to 7 to 10 working days to be processed. If you pay by direct debit and redeem at the beginning of the month, the monthly direct debit may still be taken. We automatically refund the additional payment to you within 7 to 10 working days from the date that the payment was taken.

Where can I get a copy of my deeds?

If the property is located in England or Wales the title for most properties is held electronically at Land Registry. However, if we hold your deeds we will send them to you (or your solicitor, if you are using one) once your mortgage has been fully paid off and closed.

If the property is located in Scotland you will need to instruct your solicitor to remove the standard security from the title of the property, for which a fee will be applicable.

If the property is located in Northern Ireland the mortgage deed will be receipted by Virgin Money plc (Sealed). This confirms Virgin Money plc no longer has an interest in the property, however, you will need to instruct a solicitor to make an application to ‘Land Registry of Northern Ireland’ for the charge to be removed from the title of the property.

What happens if I have overpaid the amount required to redeem my mortgage?

If you've paid more than the amount needed to pay off the mortgage, we'll make every effort to refund the overpaid amount as soon as possible.

This can take up to 10 working days.

Surplus payments are refunded either electronically to the bank account your mortgage payments were previously collected from, or by cheque once the surplus payment has cleared.

My direct debit has collected after I redeemed my mortgage, what do I do?

If the amount to repay your mortgage is received after the 25th of the month, arrangements will already be in place to collect your Direct Debit for the 1st of the following month.

Any monthly payment received following redemption will be returned to the originating bank within 10 working days of full redemption. No further action will be needed from yourself.

When will I get my Title Deeds?

For properties in England and Wales:
If we hold your title deeds then they will be despatched upon receipt of the Redemption Advice Form signed by all parties named on the account. If no completed form is received the documents will be despatched to the property/correspondence address. We will arrange to remove the charge from the property direct with HM Land Registry.

For properties in Scotland:
If we hold your title deeds then they will be despatched upon receipt of the Redemption Advice Form signed by all parties named on the account. If no completed form is received the documents will be despatched to the property/correspondence address. You will need to instruct your solicitor to remove the standard security at the Registers of Scotland, for which a fee will be applicable.

For properties in Northern Ireland:
If we hold your title deeds then they will be despatched upon receipt of the Redemption Advice Form signed by all parties named on the account. If no completed form is received the documents will be despatched to the property/correspondence address. You will need to instruct a solicitor to make an application to ‘Land Registry of Northern Ireland’ for the charge to be removed from the title. A fee may be applicable.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.