Wanting to pay off your Virgin Money mortgage?

If you wish to repay your Virgin Money mortgage account i.e. redeem your
mortgage (and you do not have solicitor representation) you will need to
follow the below steps.

Request a redemption statement

You can do this in the following ways:

  • Contact us at our UK based call centres on 0845 602 8301* for further
  • Write to us at Redemptions department, Jubilee House, Virgin Money plc,
    Gosforth NE3 4PL.
  • Fax your request to 0845 603 5870
  • Apply online by signing on to your online account and select 'view your
    mortgage online'
  • Request one at your local Store

Please ensure you specify your preferred date of redemption.

Repaying the loan

The redemption figure on the statement will confirm the amount you will need to pay to fully redeem your mortgage on the specified date. If you do not make payment on that date, you will need to adjust the figure according to the instructions on the statement.

You can make payment in the following ways:

  • Payment by cheque. Please send to Redemptions Department, Jubilee House, Virgin Money plc, Gosforth NE3 4PL and quote your mortgage account number on the back of the cheque.
  • Payment by transferring funds. Our bank account details are HSBC, Sort Code 40-63-99, Account Number 81333402. Please contact your bank to discuss the most appropriate method of transferring funds by either ‘faster payments’ or ‘telegraphic transfer’.

Once we have received the required funds, the following will be completed:

  • Our charge on your property will be removed.
  • Any title documents that we hold for your property will be despatched to the required location.
  • Any refunds applicable will be sent
Your home may be repossessed if you do not keep up repayments on your mortgage.

*Lines are open 8am to 7pm business days and 9am to 1pm on Saturdays. Calls are charged at your service provider's prevailing rate and may be monitored and recorded.