Why Friends Provident?

With over 175 years' experience in providing protection, Friends Provident are one of the leading financial services groups in the UK and highly respected in the insurance industry.

Virgin Money are delighted to have teamed up with Friends Provident to offer great value, flexible life insurance to customers.

As well as offering great products, Friends Provident share our commitment to treating each customer as an individual and providing high levels of customer service.

When it comes to life insurance, Friends Provident recognise that making a claim can be very stressful. That's why they’ve designed their claims process to be as straightforward as possible, promising to:

• Always put customers' needs first.
• Pay valid claims as quickly and efficiently as possible.
• Provide guidance to help with claims.
• Keep people informed of the progress of their claim.
• Always assess claims in a consistent, fair and reasonable way.