Why Friends Life?

With experience in providing protection that can be traced back 200 years, Friends Life is one of the leading financial services groups in the UK and highly respected in the insurance industry.

Virgin Money is delighted to have teamed up with Friends Life to offer great value, flexible life insurance to customers.

As well as offering great products, Friends Life shares our commitment to treating each customer as an individual and providing high levels of customer service.

When it comes to life insurance, Friends Life recognises that making a claim can be very stressful. That's why they’ve designed their claims process to be as straightforward as possible, promising to:

• Always put customers' needs first.
• Pay valid claims as quickly and efficiently as possible.
• Provide guidance to help with claims.
• Keep people informed of the progress of their claim.
• Always assess claims in a consistent, fair and reasonable way.