Making a claim

If you have been diagnosed with a terminal illness, please call 0845 602 9199 to speak to the claims team at Friends Life.

If you die your family or legal personal representatives should get in touch as soon as possible, to find out what information is needed.

To make a claim, please call 0845 602 9199.
Lines are open 8.30am - 6pm, Monday to Friday.

Or write to:

The Claims Department
Friends Life
PO BOX 1550
Salisbury
SP1 2TW

If your policy started between 31 December 2005 and 31 August 2009

Call 08456 01 96 45
Lines are open 8.30am – 6pm Monday to Friday.

Or write to us at:

PO Box 13982
15 Dalkeith Road
Edinburgh
EH16 5ZU

If your policy started before 31 December 2005

Call 0800 073 1777 
Lines are open 9am – 5pm Monday to Friday.

Calls may be recorded. Max call charge from a BT landline is 3.9p per minute to 0845 numbers. Calls from other networks may vary.