General legal information

Our authorisation

Virgin Money Personal Financial Service Ltd is authorised and regulated by the Financial Services Authority. Registered office: Discovery House, Whiting Road, Norwich, NR4 6EJ. Registered in England no. 3072766. Entered on the Financial Services Authority’s Register (www.fsa.gov.uk/register/), Register Number: 179271. 

ISA

The Virgin ISA is provided by Virgin Money Personal Financial Service Ltd which is authorised and regulated by the Financial Services Authority. Registered office: Discovery House, Whiting Road, Norwich, NR4 6EJ. Registered in England no. 3072766. Entered on the Financial Services Authority’s Register (www.fsa.gov.uk/register/), Register Number: 179271.

Pension and Unit Trust

The Virgin Stakeholder Pension and Virgin Unit Trust are provided by Virgin Money Unit Trust Managers Ltd which is authorised and regulated by the Financial Services Authority. Registered office: Discovery House, Whiting Road, Norwich, NR4 6EJ. Registered in England no. 3000482. Entered on the Financial Services Authority’s Register (www.fsa.gov.uk/register/), Register Number: 171748.

Life Cover

Life Cover is promoted by Virgin Money Personal Financial Service Ltd, and is provided and administered by Friends Provident Life Assurance Ltd. Friends Provident Life Assurance Ltd is authorised and regulated by the Financial Services Authority, and is entered onto their register No. 110413 (www.fsa.gov.uk/register/).

General Insurance

Virgin Home Insurance, Virgin Car Insurance and Virgin Pet Insurance are promoted by Virgin Money Personal Financial Service Ltd and are underwritten by UK Insurance Limited. Registered office: the Wharf, Neville Street, Leeds, LS1 4AZ. Registered in England no. 1179980. UK Insurance Limited are authorised and regulated by the Financial Services Authority and are entered onto their register (www.fsa.gov.uk/register/), Register No. 202810. Conditions apply. Calls may be recorded. Our agreement with UK Insurance Limited means we can only offer Virgin's home, car, travel and pet insurance through them.

Virgin Travel Insurance is promoted by Virgin Money Personal Financial Service Ltd, is arranged by Insure & Go Insurance Services Ltd, and underwritten by Mapfre Asistencia. Virgin Money Personal Financial Service Ltd and Insure & Go Insurance Services Ltd are authorised and regulated by the Financial Services Authority. Mapfre Asistencia is authorised by Direccion General de Seguros and subject to limited regulation by the Financial Services Authority. Details about the extent of our regulation by the Financial Services Authority are available from us on request. Terms and conditions apply.

Credit Card

The Virgin Credit Card is promoted by Virgin Money Limited and issued by MBNA Europe Bank Limited, Registered Office: Stansfield House, Chester Business Park, Chester CH4 9QQ. Registered in England number 2783251. Credit is available, subject to status, only to UK residents aged 18 or over. As the Virgin Credit Card is issued by MBNA you can't transfer a balance from another credit card issued by them. MBNA's consumer credit activities are licensed by the Office of Fair Trading (OFT) and MBNA's general insurance activities are authorised and regulated by the Financial Services Authority (FSA). For full details of how we allocate your repayments, particularly when promotional offers have the same rate, please see paragraph 2f of your terms and conditions. We will monitor or record some phone calls.

The Virgin Credit Card is offered through Virgin Money Ltd, registered office: Discovery House, Whiting Road, Norwich, NR4 6EJ. Registered in England no. 4232392. Virgin Money Ltd is an introducer appointed representative only of Virgin Money Personal Financial Service Ltd.

The Members Shop is provided by Virgin Money Limited. Registered Office: Discovery House, Whiting Road, Norwich NR4 6EJ. Registered in England Number 4232392.

Deposit Account

The Virgin Deposit Account is a personal deposit account with Virgin Bank Limited. Virgin Bank Limited is assisted in the administration of the Virgin Deposit Account by Virgin Money Personal Financial Service Ltd. Virgin Bank Limited is authorised and regulated by the Financial Services Authority (25 The North Colonnade, Canary Wharf, London E14 5HS) and entered on the Financial Services Authority’s Register (www.fsa.gov.uk/register/), number 204459. Registered office: Discovery House, Whiting Road, Norwich, NR4 6EJ. Registered in England no. 980698.

Guaranteed Equity Bond

The Virgin Money Guaranteed Equity Bond is offered through Virgin Money Personal Financial Service Ltd and provided by Abbey. Abbey National plc is authorised and regulated by the Financial Services Authority. Registered office: Abbey National House, 2 Triton Square, Regent's Place, London NW1 3AN. Abbey and the flame logo are registered trademarks. Registered in England No. 2294747. Entered on the Financial Services Authority's register (www.fsa.gov.uk/register/) number 106054.

All products are open only to residents of the United Kingdom. All calls are recorded and randomly monitored.