General legal information

Our authorisation

Virgin Money Personal Financial Service Ltd is authorised and regulated by the Financial Services Authority. Registered office: Discovery House, Whiting Road, Norwich, NR4 6EJ. Registered in England no. 3072766. Entered on the Financial Services Authority’s Register (www.fsa.gov.uk/register/), Register Number: 179271. 

ISA

The Virgin ISA is provided by Virgin Money Personal Financial Service Ltd which is authorised and regulated by the Financial Services Authority. Registered office: Discovery House, Whiting Road, Norwich, NR4 6EJ. Registered in England no. 3072766. Entered on the Financial Services Authority’s Register (www.fsa.gov.uk/register/), Register Number: 179271.

Pension and Unit Trust

The Virgin Stakeholder Pension and Virgin Unit Trust are provided by Virgin Money Unit Trust Managers Ltd which is authorised and regulated by the Financial Services Authority. Registered office: Discovery House, Whiting Road, Norwich, NR4 6EJ. Registered in England no. 3000482. Entered on the Financial Services Authority’s Register (www.fsa.gov.uk/register/), Register Number: 171748.

Life Cover

Life Cover is promoted by Virgin Money Personal Financial Service Ltd, and is provided and administered by Friends Life Limited. Friends Life Limited is authorised and regulated by the Financial Services Authority, and is entered onto their register No. 196142 (www.fsa.gov.uk/register/).

General Insurance

Virgin Home Insurance and Virgin Car Insurance are promoted by Virgin Money Personal Financial Service Ltd, arranged and administered by BDML Connect Ltd and underwritten by insurers selected from a panel. Virgin Money Personal Financial Service Ltd, BDML Connect Ltd and all insurers on our panel are authorised and regulated by the Financial Services Authority. Details of these registrations can be found at the FSA website, www.fsa.gov.uk

Virgin Pet Insurance is promoted by Virgin Money Personal Financial Service Ltd and is underwritten by UK Insurance Limited. Registered office: the Wharf, Neville Street, Leeds, LS1 4AZ. Registered in England no. 1179980. UK Insurance Limited are authorised and regulated by the Financial Services Authority and are entered onto their register (www.fsa.gov.uk/register/), Register No. 202810. Conditions apply. Calls may be recorded. Our agreement with UK Insurance Limited means we can only offer Virgin's Pet insurance through them.

Virgin Travel Insurance is promoted by Virgin Money Personal Financial Service Ltd, is arranged by Insure & Go Insurance Services Ltd, and underwritten by Mapfre Asistencia. Virgin Money Personal Financial Service Ltd and Insure & Go Insurance Services Ltd are authorised and regulated by the Financial Services Authority. Mapfre Asistencia is authorised by Direccion General de Seguros and subject to limited regulation by the Financial Services Authority. Details about the extent of our regulation by the Financial Services Authority are available from us on request. Terms and conditions apply.

Credit Card

The Virgin Credit Card is issued by MBNA Europe Bank Limited. Registered Office: Stansfield House, Chester Business Park, Chester CH4 9QQ. Registered in England number 2783251. MBNA's consumer credit activities are licensed by the Office of Fair Trading and MBNA’s general insurance activities are authorised and regulated by the Financial Services Authority.
The Virgin Credit Card is promoted by Virgin Money Limited. Registered Office: Discovery House, Whiting Road, Norwich NR4 6EJ. Registered in England number 4232392. Virgin Money Limited currently promotes credit cards exclusively with MBNA Europe Bank Limited.
Credit is available, subject to status, only to UK residents aged 18 or over. We will monitor or record some phone calls.

Virgin Money Ltd is an introducer appointed representative only of Virgin Money Personal Financial Service Ltd.

The Members Shop is provided by Virgin Money Limited. Registered Office: Discovery House, Whiting Road, Norwich NR4 6EJ. Registered in England Number 4232392.

Prepaid Card

The Virgin Prepaid Card and Virgin Prepaid Travel Money Card are issued by MBNA Europe Bank Limited. Registered Office: Stansfield House, Chester Business Park, Chester CH4 9QQ. Registered in England number 2783251. MBNA is authorised and regulated in the UK by the Financial Services Authority to issue e-money (Firm Reference Number: 204487). Any phone calls made may be monitored or recorded.

All products are open only to residents of the United Kingdom. All calls are recorded and randomly monitored.