Security information

Security and privacy

At Virgin Money we pull out all the stops to keep the information you give us safe and sound. We follow strict security procedures on how your personal information is stored and used, and who sees it, to help stop any unauthorised person getting hold of it.

Personal information we need from you

For starters we usually need your name and email address, and anything else that helps us to identify you. We’ll only ever ask for essential information that helps us give you the best service we can.

How we collect the personal information and why

We can collect this online or when you contact us by post or phone. For example when you ask us about a product or enter a competition.

We might use this information for other marketing promotions and to let you know about our products and services, but only if you’re happy for us to do so. We might also use your personal data for statistical analysis of our customer base.

We don’t collect or hold onto your personal information unless it’s absolutely necessary and we don’t keep it for any longer than we need or are required to by law.

Is your personal information shared with anybody else?

We’ll only pass your personal information to other companies, Virgin or otherwise, with your approval when you register with us - except as required by law. If you’d like a list of other companies that personal data could be transferred to, just ask.

We don’t rent or sell our customer lists to anyone. We just use them to sort customer information and research our customers’ needs and preferences.

Our website contains links to other websites, which may well have different privacy and security policies to us. Please remember we don’t have any control over these websites, so we can’t take responsibility for any information you give them.

Access to personal information

You have full access to all information stored about you. You can ask us at any time to give you details about what it’s being used for and who else might see it. But you may have to pay a small administration fee. Also, please ask if you’d like us to change or delete any personal information you’ve previously given us. If we can we will, but sometimes we have to keep your records for legal reasons.

Cookies

These are small files placed on your computer's hard drive, or in your browser memory, when you visit our website. It helps us speed things up for you when you come back. It tells us what parts of the site you visit, what you like and what's most relevant to you. What cookies don't do is store any personal or confidential information about you.

Virgin Money uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, DoubleClick. These files enable DoubleClick to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with DoubleClick. With both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about DoubleClick, including information about how to opt out of these technologies, go to http://www.doubleclick.net/us/corporate/privacy.

Transfer of your personal data outside the EU

Countries outside the European Union may have a lower standard of protection for personal information than that required by the Data Protection Act 1998. If we need to transfer your data to a company based outside the EU, we’ll try to make sure your personal data is handled in line with UK law.

Security

We use some of the most cutting-edge online security measures known to man. All details passing between us are scrambled using 128-bit encryption.

We take security extremely seriously but as no system is 100% secure, we can’t completely guarantee the protection of your personal information, any more than any other organisation can. So we can’t accept any liability for the loss, theft or misuse of your personal details when they’re processed on this website or the internet generally.

Future changes to our privacy policy

Any changes we make to our policy will be put on our website and the Virgin.com website. Please check it out from time to time, so you’re always fully aware of what information is collected, how it’s used and under what circumstances it may be passed on.

Contact details

If you’d like to get in touch with us about our security and privacy policy please contact:

Phil Towers
Virgin Money
Discovery House
Whiting Road
Norwich
NR4 6EJ

Virgin Money and all Virgin Group companies are registered on the public register of data controllers maintained by the Information Commissioner. We work strictly in line with the Data Protection Act 1998, so we’re licensed to hold information and must comply with the Act for anything we do with it.