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Existing customers

If you took out Virgin Money Home Insurance from 12 October 2015 and you've already registered with Online Service, you can sign in below:


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Make a claim

To make a claim please call 0330 303 1124 to get things started. Lines are open 24 hours a day, 7 days a week.

Call charges and information

NumberCost
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.

 

Renewing your policy

If you pay monthly

  • Your policy will automatically renew.
  • Simply check the information and payment details on your renewal invitation are correct.
  • If you’d like to continue paying monthly you will need to enter into another credit agreement with Ageas Retail Limited.
  • All you’ll need to do is sign and return your credit agreement which you’ll receive from us by post.
  • If you need to make any changes or cancel your policy, give us a call on 0330 303 1132.

If you pay annually

  • We'll confirm your information and payment details when we send your renewal invitation.
  • You will need to call us to renew your policy.

Talk to us about renewing

0330 303 1132

We are here 8am to 8pm Monday to Friday and 9am to 4pm on Saturdays.

Call charges and information

NumberCost
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.

Virgin Money Home Insurance is promoted by Virgin Money Personal Financial Service Ltd, arranged and administered by Ageas Retail Limited and underwritten by Ageas Insurance Limited.

Virgin Money Personal Financial Service Ltd and Ageas Retail Limited are authorised and regulated by the Financial Conduct Authority.

Virgin Money Personal Financial Service Ltd (Co.Reg.No. 3072766) is registered in England and Wales. Reg. office: Jubilee House, Gosforth, Newcastle upon Tyne NE3 4PL.

Ageas Retail Limited (Co.Reg.No. 1324965) and Ageas Insurance Limited (Co.Reg.No. 354568) are both registered in England and Wales. Reg. office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire SO53 3YA.

Extras like Home Emergency, Garden cover and Legal Protection, are provided by one of a number of providers, See our Terms of Business Agreement for details.