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No-fuss claims - we aim to settle on the first call where possible

Virgin Money Home Insurance makes things easy, not complicated.

  • We are proud to be working with Ageas, an insurer with an award-winning claims team.
  • We will never leave you high and dry. So even when you're not covered, our 24/7 helpline means we will still be on hand to help.

24/7 Helpline

Locks broken on your French windows but don't have lock and key cover?
We'll put you in touch with a locksmith.
Maybe a water pipe's burst and your ceiling's covered - but not the pipe itself.
We can arrange a plumber to fix that for you.
Tree fallen in your driveway and your policy doesn't cover this?
We'll put you in touch with a tree surgeon.

Hassle-free claims

If you need to make a claim, don't worry – we'll deal with it quickly.

  1. Call us on 0330 303 1124 to get things started. Lines are open 24 hours a day, 7 days a week.
  2. We'll aim to settle in the first call however we'll get in touch with you if we need more details.
  3. Then we'll process your claim.

If you would like to talk to us, just give us a call.

0330 303 1122
 

We're here from 8am to 8pm Monday – Friday and 9am to 4pm Saturdays.

Calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in any inclusive minutes and call plans you may have. Calls may be monitored and recorded.

Virgin Money Home Insurance is provided by Ageas Insurance Limited.

Virgin Money Home Insurance is promoted by Virgin Money Personal Financial Service Ltd, arranged and administered by Ageas Retail Limited and underwritten by Ageas Insurance Limited.

Virgin Money Personal Financial Service Ltd and Ageas Retail Limited are authorised and regulated by the Financial Conduct Authority.

Virgin Money Personal Financial Service Ltd (Co.Reg.No. 3072766) is registered in England and Wales. Reg. office: Jubilee House, Gosforth, Newcastle upon Tyne NE3 4PL.

Ageas Retail Limited (Co.Reg.No. 1324965) and Ageas Insurance Limited (Co.Reg.No. 354568) are both registered in England and Wales. Reg. office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire SO53 3YA.

Extras like Home Emergency, Garden cover and Legal Protection, are provided by one of a number of providers, See our Terms of Business Agreement for details.