Additional deposits can be made online by BACS, Faster Payment Service or CHAPS.
The following details need to be quoted for a BACS or Faster Payments transfer:
Sort Code: 08-60-64
Account Number: Your Online Account Number
BACS transfers should reach your Virgin Money Account by the 3rd working day after it is sent. Please see question 7 for further details on Faster Payments.
CHAPS transfers should reach your Virgin Money Account the same day they are sent. Please note your bank may charge for this service.
The following details need to be quoted for a CHAPS transfer:
Sort Code: 08-02-65
Account Number: 50048407
Customer account number as reference
Account Holder's Name
Alternatively send your cheque deposit to us with a completed, signed Transaction Request Slip quoting your Account Number. Please make cheques payable to 'Virgin Money for the account of insert [Account Holder(s) name(s)]' and send it to us in one of the prepaid envelopes included in your Welcome Pack.
You can also make cash deposits to your online account via many of our Stores.
Not all of our Stores offer a full banking service. Any facility which is not available at your local Store, excluding cash deposits and general cash transactions, can be processed at our Main Office. Please refer to your local Store for further details.
You can view your interest rate whilst logged into your account online. You can also find the interest rate for your account by visiting Find your interest rate Link opens in a new window.
Remember, we will always let you know when your rate changes by contacting you by email. Please make sure you keep your details up to date so we can contact you.
If you wish to close your online account, you should log on to your account to carry out the withdrawal / closure. Please refer to the Key product information sheet for information on withdrawals from your account. If you know the type of account you have, you can view existing account information and download your Key product information sheet.
You can currently make combined payments of up to £15,240 into your Cash ISA and Stocks & Shares ISA per tax year. You can usually make your payments into an Easy Access Cash ISA whenever you want, and into a Fixed Rate Cash ISA you can add to the account for 30 days from opening it. Any deposits received after 30 days may be returned to you. You can currently pay up to a combined £15,240 into a Cash and Stocks & Shares ISA. For example, you can invest:
- £10,120 into a Cash ISA and £5,120 into a Stocks & Shares ISA; or
- £15,240 into a Cash ISA and £0 into a Stocks & Shares ISA; or
- £2,120 into a Cash ISA and £13,120 into a Stocks & Shares ISA.
In any tax year you can only subscribe to one Cash ISA and one Stocks and Shares ISA.
Make sure your Cash ISA is open and able to receive deposits (some of our Cash ISAs only allow transfers for a limited time after opening).
Fill out an ISA transfer authority form PDF opens in a new window. This lets us know which ISA you want to move to us (if you are moving more than one, fill out a form for each one). You can move all of your ISAs, or you can move everything you have subscribed this tax year.
Send your form into our dedicated ISA transfer team at:
Newcastle upon Tyne,
Sit back, relax - our ISA team will take it from here. For Cash ISA transfers, interest will be earned from the date of the cheque, from the date the funds were sent to us by your existing ISA provider, or day 16 of the transfer process if earlier. For transfers from Stocks and Shares ISAs, interest will be earned from the date of receipt. Please note, however, under the ISA Regulations it can take up to 15 business days to complete your request to transfer your Cash ISA. The transfer of Stocks and Shares ISAs may take longer.
You can transfer from an existing account with us, subject to the terms and conditions of that account.
For no-notice accounts complete part 2 of the Transaction Slip available to download from our website.
If you want to close the account and transfer the full balance including interest to your online account please write 'TO CLOSE' in the amount field.
When complete, please send your request in one of our prepaid envelopes to our registered Main Office and we will transfer your funds into your online account for you.
The Faster Payments Service (FPS)is designed to speed up the transfer of customers' electronic payments between banks and building societies. The Faster Payments Service aims to process payments in near real time.
For more information visit Faster Payments service Link opens in a new window
To take money out of your account, you must log on to your Home Page. Choose your account. Under the heading 'Take money out', select your preferred method of withdrawal. If you wish to close your account, please ensure that you select the box which confirms you require closure without placing an amount in the box. Please remember a CHAPS withdrawal will incur a charge of £30.
You can do this by logging onto your Home Page, choose your account and click on 'view'. Under the heading 'Amend details' select 'Amend Interest Details'. This will display your current interest payment method, and if applicable, the bank details that your interest payments are being sent to. You can either click 'Cancel' to return to your account or 'Next' to amend your interest payment details.
If you wish to change the interest payment frequency after the account is opened, the account must be closed and a new account opened. An application for a new account must be submitted.
We will never send emails asking you to provide, update or confirm personal or security information, like your account number, password or security details via email. Please be extremely vigilant when accessing your online accounts in public places e.g. Internet cafes.
If you do receive an email claiming to be from Virgin Money, asking you to confirm your security details online, it is very important that you do not respond to it.
Please forward it, preferably as an attachment, to: email@example.com Email opens in a new window. We won't be able to reply individually but we do investigate every email to ensure that any fraudulent sites are closed down as quickly as possible.
If you are ever concerned that you may have divulged information or compromised your security details, please contact our helpline on 0345 607 6991 or 0191 279 2055.
* Lines are open 8am - 8pm Monday to Friday, 8am - 4pm Saturdays and 10am - 3pm Sundays.