Contact us to service an existing product
If you have a question regarding your
Northern Rock product you can find the contact details you are looking for by
clicking here.
| Virgin Credit Card |
|---|
| - track your application | 0800 096 9919 |
| - activate your card | 0800 0150 307 or
activate your card online |
| - Members Shop | 08456 10 2000 |
| - card servicing | 0800 015 0306 |
| - lost or stolen cards | 0800 015 0306 |
| - check your balance, transactions or bill | Text BAL, TRANS or BILL to 83838* or 07860 010 010* |
* Standard network charges may apply to your request.
| Virgin Savings and Cash ISA |
|---|
| - Started since January 2012 | |
| Online customers | 0845 608 1604 |
| Postal, telephone and branch customers | 0845 600 7301 |
| - Started before January 2012 | 08456 10 20 30 |
| Virgin Investments and Pensions |
|---|
| - general enquiries | 08456 10 20 30 |
| - automated balance enquiry | 0800 917 97 91 |
| Virgin Personal Loan | 0800 068 5688 |
|---|
| Virgin Prepaid Card |
|---|
| - Visa | 0845 089 6278 |
| - MasterCard® | 08454 601 606 |
| Virgin Car Insurance |
|---|
| If your policy is due for renewal please call 0870 024 0723 |
| - Started since 14 December 2010 | 0844 335 6604 |
| - Started before 14 December 2010 | 0870 024 0723 |
| Virgin Home Insurance |
|---|
| - Started since 14 December 2010 | 0844 335 6661 |
| - Started before 14 December 2010 | 0870 024 1021 |
| Virgin Travel Insurance |
|---|
| - Started since 3 August 2009 | 0844 888 3900 |
| - Started before 3 August 2009 | 0870 024 0224 |
| Virgin Pet Insurance | 0870 024 0212 |
|---|
| Virgin Cancer Cover | 08456 01 96 45 |
|---|
| Life Insurance |
|---|
| - Started since 14 September 2009 | 0845 602 9199 |
| - Started between December 2005 - August 2009 | 08456 01 96 45 |
| - Started before December 2005 | 0800 073 1777 |
For calls from a BT landline, there's a maximum charge of 5p per minute to 0844 numbers, 3.95p per minute to 0845 numbers and 7.91p per minute to 0870 numbers. Call charges from other networks may vary. Calls may be monitored or recorded.
