Contact us
Not a customer yet?
Virgin Car Insurance - We shop around for a great deal so you don't have to
To get a quote or start a new policy
For a quote or to start a new policy call 0800 917 5360
Lines are open 8am - 10pm Mon to Fri, 8am - 6pm Sat, 10am - 4pm Sun.
Need to speak to us about an existing policy or make a claim?
To help us direct you to the right team to answer your query, please select one of the following options:
You first became a Virgin Car Insurance customer after 14 December 2010
New policies started after 14 December 2010 will have a policy number in the format 1234567 / 123
Customer services
For general enquiries and policy changes call on 0844 335 6604*
Lines are open 8am - 10pm Mon to Fri, 8am - 6pm Sat, 10am - 4pm Sun.
Or email us at info@car.virginmoney.com
Policy renewal
If your policy is due for renewal and you have a question call 0800 456 1174
Lines are open 8am - 10pm Mon to Fri, 8am - 6pm Sat, 10am - 4pm Sun.
Claims
To make a claim call 0844 335 6108*
For Breakdown Cover call RAC on 0800 107 4149
For Motor Legal Cover, Hire Car Cover or Personal Accident Cover claims call 0844 335 6108*
For Key Cover claims call Boomerang on 0871 230 1213*
Lines are open 24 hours a day, 7 days a week.
You first became a Virgin Car Insurance customer before 14 December 2010
When was the last time you renewed your insurance with us?
After 7 April 2011
Please use the contact details shown above in the after 14 December 2010 section (Policy numbers will start with 85 e.g. 851234).
Before 7 April 2011 (or you haven't renewed yet)
Customer services
For general enquiries and policy changes call on 0870 024 0722*
Lines are open 8am - 8pm Mon to Fri, 9am - 5pm Sat, 10am - 5pm Sun.
Policy renewal
If you've received your renewal letter for this year and have a question call 0800 456 1167*
Lines are open 8am - 10pm Mon to Fri, 8am - 6pm Sat, 10am - 4pm Sun.
If your renewal is more than 30 days away or if you need evidence of your no claims discount call 0870 024 0722*
Lines are open 8am - 8pm Mon to Fri, 9am - 5pm Sat, 10am - 5pm Sun.
Please note - some insurance companies will accept your renewal letter as proof of no claims bonus.
Claims
To make a claim call 0870 024 0725*
For Breakdown Cover call 0800 051 1048
Lines are open 24 hours a day, 7 days a week.
Calls will be recorded. *Max call charge from a BT landline is 5p per minute to 0844 numbers, 7.91p per minute to 0870 numbers and 10p per minute to 0871 numbers. Calls from other networks may vary.
For a new quote
Call us on
0800 917 5360
Calls may be recorded.
We're here...
8am to 10pm, Mon to Fri
8am to 6pm, Sat
10am to 4pm, Sun.
