Accessibility
Information for the visually impaired
If you have any trouble using our website with certain web browsers or other software like screen readers, we want to put that right. Our web design team are working to ensure we comply with the Web Accessibility Initiative guidelines set out by the W3C organization.
Customer feedback is important to us. If you discover a part of our website that has been difficult to use please let us know by emailing info@virginmoney.com
Braille, large font and audio material
We can provide information on all our products in most formats. Call us on 08456 10 20 20 for more information. Alternatively, send an email to info@virginmoney.com and let us know your name, address, which product you're interested in and the format you'd like (e.g. braille)
Type Talk
Virgin Money welcome calls through the Type Talk service provided by BT. Call 18001 followed by the number you require, you'll then be connected to an operator offering text phone assistance.
Getting in touch
If you would like to get touch by email our address is info@virginmoney.com and our postal address is Virgin Money, PO Box 9522, Chelmsford, CM99 2AB.
Finally, here's some useful telephone numbers:;
Contact numbers
| ISAs, deposit accounts, unit trusts | 08456 10 20 20 |
|---|---|
| Pensions | 08456 10 20 40 |
| Virgin Credit Card | 0800 096 9939 |
| Virgin Prepaid MasterCard® | 08454 601 606 |
| Virgin Life Insurance | 0800 917 9700 |
| Virgin Cancer Cover | 0800 917 9700 |
| Virgin Car Insurance | 0800 051 0588 |
| Virgin Home Insurance | 0800 051 0595 |
| Virgin Travel Insurance | 0800 051 7000 |
| Virgin Pet Insurance | 0800 051 9004 |
| Virgin Credit Card | |
|---|---|
| - track your application | 0800 096 9919 |
| - activate your card | 0800 0150 307 |
| - Members Shop | 08456 10 2000 |
| - card servicing | 0800 015 0306 |
| - lost or stolen cards | 0800 015 0306 |
| Virgin Personal Loan | 0800 068 5688 |
| Virgin Prepaid MasterCard® | 08454 601 606 |
| Virgin Guaranteed Equity Bond | 0845 880 0690 |
| Virgin Cancer Cover | 08456 01 96 45 |
| Virgin Car Insurance | 0870 024 0723 |
| Virgin Home Insurance | 0870 024 1021 |
| Virgin Travel Insurance | 0870 024 0224 |
| Virgin Pet Insurance | 0870 024 0212 |
| Share dealing (The Share Centre) | 08456 021 501 |
| Virgin Life Insurance | |
| - Started before December 2005 | 0870 887 3333 |
| - Started since December 2005 | 08456 01 96 45 |
| Virgin Savings, Investments and Pensions | |
| - general enquiries | 08456 10 20 30 |
| - automated balance enquiry | 0800 917 97 91 |