Accessibility

Accessibility

Accessibility

Information for the visually impaired

If you have any trouble using our website with certain web browsers or other software like screen readers, we want to put that right. Our web design team are working to ensure we comply with the Web Accessibility Initiative guidelines set out by the W3C organization.

Customer feedback is important to us. If you discover a part of our website that has been difficult to use please let us know by emailing info@virginmoney.com

Braille, large font and audio material

We can provide information on all our products in most formats. Call us on 08456 10 20 20 for more information. Alternatively, send an email to info@virginmoney.com and let us know your name, address, which product you're interested in and the format you'd like (e.g. braille)

Text Relay

Virgin Money welcome calls through the Text Relay service provided by BT. Call 18001 followed by the number you require, you'll then be connected to an operator offering text phone assistance.

Getting in touch

If you would like to get in touch by email our address is info@virginmoney.com and our postal address is Virgin Money, PO Box 9522, Chelmsford, CM99 2AB.

Finally, here's some useful telephone numbers:

Contact numbers

New customers - information about Virgin Money products
Stocks & Shares ISAs and Funds08456 10 20 20
Pensions08456 10 20 40
Virgin Credit Card0800 096 9939
Virgin Prepaid Cards0845 089 6278
Life Insurance0800 917 5071
Virgin Car Insurance0800 917 5360
Virgin Home Insurance0800 917 5370
Virgin Travel Insurance0844 888 3900
Virgin Pet Insurance0800 051 9004

Existing customers - Virgin Money customer service numbers
Virgin Credit Card
- track your application0800 096 9919
- activate your card0800 0150 307 or
activate your card online
- Members Shop08456 10 2000
- card servicing0800 015 0306
- lost or stolen cards0800 015 0306
- check your balance, transactions or billText BAL, TRANS or BILL to 83838* or 07860 010 010*
Virgin Personal Loan0800 068 5688
Virgin Prepaid Card
- Visa0845 089 6278
- MasterCard®08454 601 606
Virgin Cancer Cover08456 01 96 45
Virgin Car Insurance
- Started since 14 December 20100844 335 6604
- Started before 14 December 20100879 024 0723
Virgin Home Insurance
- Started since 14 December 20100844 335 6661
- Started before 14 December 20100870 024 1021
Virgin Travel Insurance
- Started since 3 August 20090844 888 3900
- Started before 3 August 20090870 024 0224
Virgin Pet Insurance0870 024 0212
Life Insurance
- Started after 14 September 20090845 602 9199
- Started between December 2005 - August 200908456 01 96 45
- Started before December 20050800 073 1777
Virgin Savings, Investments and Pensions
- general enquiries08456 10 20 30
- automated balance enquiry0800 917 97 91

* Standard network charges may apply to your request.

For calls from a BT landline, there's a maximum charge of 5p per minute to 0844 numbers, 3.95p per minute to 0845 numbers and 7.91p per minute to 0870 numbers. Call charges from other networks may vary. Calls may be monitored or recorded.