Help and support
Accessibility support
Let's make banking easier. If there's anything we can do to support you, get in touch.
How can we help you?
Virgin Money is for everyone. Here are just a few of the ways we can help.
Anything else?
Get in touch to request specific support or find out what support we can offer you.
How to get in touch
By email
accessibilitysupport@virginmoney.comInformation sent by email may not be secure, so we’d suggest you don’t send any details of a personal or sensitive nature by email.
Online
You can now let us know what support you need using our online form or live chat.
How to request support onlineIn Branch
Find a Branch near youBy phone
0800 028 3503
Opening times
Customer Care Team: Monday to Friday 10am - 4pm (closed Saturday & Sunday)
Call charges and information0800 numbers are free from UK landlines and personal mobile phones.
Calls may be recorded for training and quality purposes.
By post
Disability Awareness
Facilities Department
Virgin Money
Jubilee House
Newcastle upon Tyne
NE3 4PL