Accessibility
Information for the visually impaired
If you have any trouble using our website with certain web browsers or other software like screen readers, we want to put that right. Our web design team are working to ensure we comply with the Web Accessibility Initiative guidelines set out by the W3C organization.
Customer feedback is important to us. If you discover a part of our website that has been difficult to use please let us know by emailing info@virginmoney.com
Braille, large font and audio material
We can provide information on all our products in most formats. Call us on 08456 10 20 20 for more information. Alternatively, send an email to info@virginmoney.com and let us know your name, address, which product you're interested in and the format you'd like (e.g. braille)
Text Relay
Virgin Money welcome calls through the Text Relay service provided by BT. Call 18001 followed by the number you require, you'll then be connected to an operator offering text phone assistance.
Getting in touch
If you would like to get in touch by email our address is info@virginmoney.com and our postal address is Virgin Money, PO Box 9522, Chelmsford, CM99 2AB.
Finally, here's some useful telephone numbers:
Contact numbers
| Stocks & Shares ISAs and Funds | 08456 10 20 20 |
|---|---|
| Pensions | 08456 10 20 40 |
| Virgin Credit Card | 0800 096 9939 |
| Virgin Prepaid Cards | 0845 089 6278 |
| Life Insurance | 0800 917 5071 |
| Virgin Car Insurance | 0800 917 5360 |
| Virgin Home Insurance | 0800 917 5370 |
| Virgin Travel Insurance | 0844 888 3900 |
| Virgin Pet Insurance | 0800 051 9004 |
| Virgin Credit Card | |
|---|---|
| - track your application | 0800 096 9919 |
| - activate your card | 0800 0150 307 or
activate your card online |
| - Members Shop | 08456 10 2000 |
| - card servicing | 0800 015 0306 |
| - lost or stolen cards | 0800 015 0306 |
| - check your balance, transactions or bill | Text BAL, TRANS or BILL to 83838* or 07860 010 010* |
| Virgin Personal Loan | 0800 068 5688 |
| Virgin Prepaid Card | |
| - Visa | 0845 089 6278 |
| - MasterCard® | 08454 601 606 |
| Virgin Cancer Cover | 08456 01 96 45 |
| Virgin Car Insurance | |
| - Started since 14 December 2010 | 0844 335 6604 |
| - Started before 14 December 2010 | 0879 024 0723 |
| Virgin Home Insurance | |
| - Started since 14 December 2010 | 0844 335 6661 |
| - Started before 14 December 2010 | 0870 024 1021 |
| Virgin Travel Insurance | |
| - Started since 3 August 2009 | 0844 888 3900 |
| - Started before 3 August 2009 | 0870 024 0224 |
| Virgin Pet Insurance | 0870 024 0212 |
| Life Insurance | |
| - Started after 14 September 2009 | 0845 602 9199 |
| - Started between December 2005 - August 2009 | 08456 01 96 45 |
| - Started before December 2005 | 0800 073 1777 |
| Virgin Savings, Investments and Pensions | |
| - general enquiries | 08456 10 20 30 |
| - automated balance enquiry | 0800 917 97 91 |
* Standard network charges may apply to your request.
