To keep the information you give us safe and secure, and to prevent unauthorised access to it, we follow strict security procedures on how your information is stored and accessed.

Customer questions about online security usually fall into three areas.

• How do you stop someone logging-in as me and viewing my details?

That's what your personal security details are specifically designed to prevent (things like user names and passwords), even though they may sometimes seem like hassle to remember. Anyone taking pot-luck at trying to access your details wouldn't be allowed many tries at guessing your password and other security details. On failing they'd be denied access to the site. We'd then contact you to let you know someone had unsuccessfully tried to log-on in your name.

If you get your own security details wrong, on-screen instructions will tell you what to do next.

• How do you protect information I send and receive from you while it's travelling to and from my computer?

By employing some of the most advanced online security measures in the business. All details passing between us are scrambled using 128-bit encryption. Basically this makes it virtually impossible for anyone to 'decode' the information and read it as it travels over the internet.

128-bit encryption is considered unbreakable with today's technology. The probability of cracking it is 1,844,674,407,709,551,616 to 1.

• Are there any security tips I should follow?

Keep your password and Members Shop user name secret. Don't write them down in any way someone might be able to understand. Make them unguessable, and change them from time to time.

If you use a shared computer remember to clear the cache after use.

Use Anti-Virus software to protect against computer viruses and programs like 'Trojan Horses'. Keep your anti-virus software regularly updated.

Don't accept email attachments from people you don't know.

Use of online 'cookies'

A cookie is a small file placed on your computer's hard drive or in your browser memory when you visit our website. It helps recognise you and speed things up whenever you return to our website, by telling us what parts of the site you visit, what your preferences are, and what's most relevant to you.

What cookies don't do is store any personal or confidential information about you.

You can 'turn off' cookies on your browser, but this will reduce the level of service and options we're able to provide you with.

Security on our partner's and third party websites

Please note when linking from the Virgin Credit Card website to the websites of other Virgin companies, our partner MBNA, or other third parties, their security policies will apply. It will be your responsibility to review them to make sure you're happy.

Changes to our policy

We may change our security policy in the future. Whenever we do we'll amend this section of our website at the same time. Please check it from time to time as it will be your responsibility to make sure you're aware of any changes.

Any other concerns?

Your views on security are important to us. If you have comments or questions we'd love to hear them. You can call us any time on 0800 015 0306.