Please note that this article is from a previous issue of the magazine – some information may have changed since the publication date. Virgin Money cannot be held responsible for the accuracy of this content.

A selection of customer feedback
A selection of customer feedback
Don't forget we'll pay £100 for our star letter!

Over the course of 2012, Virgin Money has been collecting feedback from its customers about their experiences with us and with banking. We’ve received some great suggestions, and a few gripes – all of which are vital in helping us on our quest to make banking better.

Here’s a selection of the 40,000+ comments we’ve received so far. If you have something to add, why not write to us at letters@virginmoney.com and we’ll publish the best letters we receive in a future issue of the magazine?

Red pointer
“Put some energy into finance. It’s all a bit boring isn’t it?”
“I like the convenience of a local branch.”
Pink pointer - down
“PLEASE PLEASE help stop this nonsense of introductory bonuses.”
Purple pointer - down
Pink pointer - up
“Consider the interest rates of pensioners’ savings.”
“I like the fact I can phone the branch and talk to an adviser or walk into a branch and conduct any aspect of my business.”
Dark purple pointer - down
“I expect a good bank to offer straightforward products that both the bank and I profit from. I do not want to be treated as a ‘cash cow’ or to be fleeced.”
Black pointer - down
“The staff are always friendly, courteous and professional. Visits to the branch are always a pleasure.”
Purple pointer - down
Pink pointer - left
“Do it properly. Don’t rely on brand. Overturn banking the way Virgin Atlantic did air travel.”
“I hope for a bigger branch network.”
Dark purple pointer - down
Red pointer
“I like the welcome I get and appreciate the coffee if I have to wait a few minutes.”
Grey pointer - left
“I know the name of the people on the desks and they know me by name. It is reassuring seeing and dealing with people you recognise and trust.”
Pink pointer - up
“Run Virgin Money for the benefit of customers, not just shareholders.”
“Reward existing customers for being loyal – if offered a good deal, why shop around (which I hate!). Often only new customers get the best deals.”
Dark purple pointer - down
“I wish Virgin Money well, and hope that your products will be clear-speaking, innovative and a significant challenge to the existing banking sector.”
Black pointer - down
“As I mainly deal with the bank on the phone, I cannot praise highly enough the excellent assistance given by all your staff. They are a joy to deal with.”
Purple pointer - down
Pink pointer - left
“Make the products good and the service good, rather than relying on the Virgin brand image. My loyalty has to be earned by good value and service, not by marketing.”
“I love the idea of Virgin Money Lounges and the feeling of being part of a club.”
Dark purple pointer - down
Red pointer
“Being a postal account is very useful to me and getting postage paid is a great help.”
Grey pointer - left
“I was pleased to receive my two letters in January for the information and the ‘caring’ attitude. I felt valued. Thank you.”

Links to external websites are for information only. Virgin Money receives no income from them and accepts no responsibility for the website content. The information in this article is correct as at 12 September 2012.

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