Accessibility

Information for the visually impaired

If you have any trouble using our website with certain web browsers or other software like screen readers, we want to put that right. Our web design team are working to ensure we comply with the Web Accessibility Initiative guidelines set out by the W3C organization.

Customer feedback is important to us. If you discover a part of our website that has been difficult to use please let us know by emailing info@virginmoney.com

Braille, large font and audio material

We can provide information on all our products in most formats. Call us on 08456 10 20 20 for more information. Alternatively, send an email to info@virginmoney.com and let us know your name, address, which product you're interested in and the format you'd like (e.g. braille)

Type Talk

Virgin Money welcome calls through the Type Talk service provided by BT. Call 18001 followed by the number you require, you'll then be connected to an operator offering text phone assistance.

Getting in touch

If you would like to get touch by email our address is info@virginmoney.com and our postal address is Virgin Money, PO Box 9522, Chelmsford, CM99 2AB.

Finally, here's some useful telephone numbers:;

Contact numbers

**New customers – information about Virgin Money products**
ISAs, deposit accounts, unit trusts, PEP transfers –	08456 10 20 20
Pensions –	08456 10 20 40
Virgin Credit Card –	0800 096 9939
Virgin Life Insurance –	08456 10 10 08
Virgin Cancer Cover –	08456 10 10 07
Virgin Car Insurance –	0800 051 0588
Virgin Home Insurance –	0800 051 0595
Virgin Travel Insurance –	0800 051 7000
Virgin Pet Insurance –	0800 051 9004
Share Dealing –	08456 021 501

**Existing customers – Virgin Money customer service numbers**
Virgin Credit Card –
– track your application	0800 096 9919
– activate your card	0800 0150 307
– Members Shop	08456 10 2000
– card servicing	0800 015 0306
Virgin Personal Loan	0800 068 5688
Virgin Savings, Investments and Pensions –	08456 10 20 30
– automated balance enquiry	0800 917 97 91
Virgin Guaranteed Equity Bond	0845 880 0690
Virgin Life Insurance (Started before December 2005)	0870 887 3333
Virgin Life Insurance (Started since December 2005)	08456 01 96 45
Virgin Cancer Cover	08456 01 96 45
Virgin Car Insurance	0870 024 0723
Virgin Home Insurance	0870 024 1021
Virgin Travel Insurance	0870 024 0224
Virgin Pet Insurance	0870 024 0212
Share dealing	08456 021 501

For calls from a BT landline, there's a maximum charge of 3.95p per minute to 0845 numbers and 7.91p per minute to 0870 numbers. Call charges from other networks may vary. Calls may be monitored or recorded.